Prime Storage

Stephanie M 

on BBB

a year ago

1 star is too much for this miserable compant! I cannot wait to get my (and family's) stuff out of this place in Grafton! "Increase! Increase! Increase!" that's all they know.... Just got yet ANOTHER notice today! ?? 

Tammie M 

on BBB

a year ago

This place sucks their customer service people are idiots. They have been supposed to give me a refund I have not yet gotten they refuse to give me the number to corporate to file a complaint. I would not rent from these people if my life depended on it and I recommend you don't either because you'll get screwed. 

Yelitza V 

on BBB

2 years ago

I have been renting here for less than a year. They told me over the phone that was my monthly payment was $100 for a small unit. When I got there they told me I had to get insurance, other fees were added and that had to buy their lock. Their lock broke within a day of using they charged me for the removal of the broken lock which was expensive and the lock itself too. Then I had to buy another lock. Monthly payments were $170 now then 5 months later I get an email from them saying that they increased my monthly payment to ... read more

Alexis K 

on BBB

2 years ago

If I could give this storage unit 0 stars I would. We purchased a 10x30 controlled indoor storage unit as we had a number of not only expensive items, but sentimental things stored in our unit that we wanted to make sure were well taken care of. This is one of the most expensive units available. Upon moving out, we discovered our entire unit was literally covered in mouse droppings; every box, every piece of furniture, all over the floor. A $2,500 power recliner leather sofa was part of their “home” and was completely ruined... read more

Kathy K 

on BBB

2 years ago

If I could give a minus 5 stars I would This company is a greedy and horrible. Do not use any prime storage They do not prorate when you leave units. Had Mice problems, told that our responsibility to get our storage insurance involved insurance doesn’t cover that. It’s their responsibility to keep units rodent free. We were one day late from lease moving from 2 units. Our mover didn’t show. They charged us a full month for both. We had units over a year. They made a lot of money off us. And they raise the price monthly rate... read more

Cazela B 

on BBB

2 years ago

These people have been holding our families stuff hostage. They only care about money. We're still trying to resolve the issue. Hopefully they just let our stuff go. The owners are from New York and our money hungry billionaires making money off of people with crazy fees and no emotion or customer care. They have many facilities now and it's all off the back of keeping people stuck at their facilities. Also be careful they have false advertisement. It's not for some of free always and the ****** referral is fake they're very... read more

Jean S 

on BBB

2 years ago

The most horrible business EVER. They are all about money. You are not a human being to them, and they don’t give a fk if you drop dead, because then they can auction off your belongings. I became too ill to work, so was forced to put everything I own into one of their units, and go live in my car. I went with them because they were close, and because five years ago they had decent rates. Then every time I turned around they raised it a little more. Right now my monthly rate is 50% more than it originally was. Their late fee... read more

Lena G 

on BBB

2 years ago

I have had storage in Perris way before it became Prime and I have never had any problems, since my storage has become prime storage so many problems with the people in the office. They have no people skills and have no business working with the public! I have my credit card on file so my bill gets paid every month on time. I went to my storage and found at least 6 red stickers on both my locks. The office was closed so I left a note on my storage door saying it was over kill on the stickers. Yesterday I went to storage only... read more

Wanda M 

on BBB

2 years ago

Prime Storage, specifically the location on Dam Neck Rd. I paid for insurance for 5 years, emptying my unit on the 11th of October I found that most everything is covered with mold, in a climate controlled unit. Some of the items were so covered with mold I had to argue with Karen W******* (DM) to leave the items behind. They are a health hazard. I filed an insurance claim as I paid for insurance monthly however STILL have not received an answer. I provided as detailed of as list as possible however it took days to get throu... read more