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Quality Mazda of Albuquerque
- Car Dealers
- Albuquerque, NM
About this business
Location details
8101 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Charged my 22 year old son 2 hours of labor to make a key.
Business response:
Thank you for sharing your feedback. I understand your concern regarding the labor charge associated with having a key made for your son. Our goal is to better understand the circumstances surrounding the key service and the charges that were discussed at the time. If you'd like to provide additional details about the visit, please feel free to contact me at Quality Mazda directly. Our team remains focused on providing clear information about services and associated charges. Vern Hall Service Manager vhall@qualitydeal.com
I said twice to reset the trip gage and to set the service interval for 6 months instead of 4 since I drive very little. 1. They did not reset the trip gage until I returned and had them do it. 2. They did not reset the service interval and said the factory sets it. You can reset it in about a minute from"Settings."
Price increased significantly since last oil change only 3 months ago ($66 up to $109) and now they also charge 3% credit card fee. Service has also gone down. They used to provide a video inspection report and the 40 point inspection written report and this time I got nothing.
They took 2 months to fix my car plus they lost my lug nut key and never apologized or offered to replace it. They reported to carfax that my car had 30,000 miles when it has 24,000 miles
Service used to send walkthrough videos of the point inspection with oil change. No video of vehicle inspection and customer service was not up to par.
Inspection failed to detect rear wiper was worn out
Tried to upsell on a lot of unneeded repairs (things that were just done recently)
Took over a month to work on my car
Extremely rude staff after I bought my jeep 4xe in for recalls
Frequently asked questions about Quality Mazda of Albuquerque
How is Quality Mazda of Albuquerque rated?
Quality Mazda of Albuquerque has a 4.5 star rating with 1,571 reviews.
When is Quality Mazda of Albuquerque open?
Quality Mazda of Albuquerque is closed now. It will open at 8:00 a.m.