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Rancho Vista Senior Living
- Assisted Living Facilities
- Vista, CA
About this business
Location details
760 E Bobier Dr, Vista, CA, 92084, United States
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Toured Tuesday, August 27. Memory care. Very nice dining room. Carports with storage. Smells nice, clean. More active residents; less walkers. Updated rooms. 2bedroom are not near dining area and might be only independent living. Hills and ramps.
Business response:
A Place For Mom Customer, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
Very good location. Very good service.
Business response:
Thank you for your review~
This facility advertises a medical model which is false. We have filed multiple health and licensing department grievances. The company filed for chapter 7 bankruptcy which changed their name from [community removed] to the current name. Unfortunately, their deceitful marketing practices, poorly trained caregivers, and inept executives' ways won't change. My loved one is thriving at their home versus the poor quality of life at this facility.
Business response:
We are open to constructive feedback, but this review is more misleading than helpful. We are a licensed assisted living community for Independent Living, Assisted Living, and Memory Care seniors. Those who require a higher level of care beyond the support of daily activities and medication management should seek out a higher level, medical-based facility that offers skilled nursing care.
The constant change of administrative staff is kind of annoying. I wish they would put an importance of keeping the staff. Very high turnover rate for what they are charging. The food could always be better. The staff is very responsive though. I would prefer if they had more staff for the care of my mother.
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Rancho Vista Senior Living.
They literally put my mom in harms way. I personally had a really bad experience with them. They made a lot of false promises. There are to many things on the list that they need to make improvements on.
Business response:
Due to patient privacy laws, we are unable to respond directly about the care given to your mother. To be specific about our approach, we were in continual contact with your mom’s POA who is considered to be a part of the care team. Additionally, due to an abundance of caution, we brought in the licensing authority who is fully aware of your family situation. Any questions you might have would best be directed to your relative who is the POA.
I would tell others looking into this facility to run away. They were not properly staffed at all and when we went to tour there were no covid protocols.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (760) 659-5089. We hope to hear from you to resolve this matter.
too expensive
Business response:
Hi Anonymous, we appreciate your honest feedback, as we are always looking for ways to improve.
Thank you for everything you do for our "grammas" and "granmpas" every day from taking care of them in person to isolating yourselves from your loved ones and not attending gatherings with your friends to keep your residents safe. Please stay safe and take good care of yourself. You are always in our thoughts.
Business response:
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Vista. Thank you again, we hope that you have a wonderful day.
We moved my mom one week after her arrival. The care ratio is very low. The workers have to many patients to care for. This was not the place for my mom.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at pacificasocial@gmail.com or call our team at (760) 659-5089? We’ll work with you to resolve any issues as quickly as possible.
Frequently asked questions about Rancho Vista Senior Living
How is Rancho Vista Senior Living rated?
Rancho Vista Senior Living has a 4.4 star rating with 201 reviews.
When is Rancho Vista Senior Living open?
Rancho Vista Senior Living is open now. It is open 24/7.