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Relax The Back
- Furniture Stores
- Houston, TX
About this business
Location details
780 W Sam Houston Pkwy N, Suite 300, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
Life chair is not a zero gravity recliner remote control was missing in the store should not have bought. Previously bought a zero gravity recliner know the difference. False advertisement
Business response:
Dear Mrs. Smith, we are very sorry that the chair you ordered did not meet your expectations and we will make it right with you! Whether that be a refund for your chair or help you find the right solution that will meet your needs and expectations. We are thankful for your feedback and will be in touch with you to discuss your options.
Verified by Relax The Back
We order the chair on June 20th, and we are still waiting for it to be delivered!!!
Business response:
Jaine, Not to make excuses but many of our vendor supplies chains especially in the office chair category have been stretched. We appreciate your patience. I hope your sales consultant is communicating weekly with you. If not you can contact me at brianc@relaxtheback.net
Verified by Relax The Back
I paid for my chair in mid-May. Still haven’t revived it!!!!!!
Business response:
Hi darren, I believe Antonio reached out to you and mention the chair is in. We are still waiting for the tall piston from Vendor. I apologize that we have not communicated better with you. Our vendor supply chains are not back to normal yet. Your welcome to email me with further questions and concerns at brianc@relaxtheback.net
Verified by Relax The Back
The Woodlands store personnel was fine. Our problem came in the shipping of our bed to South Carolina and the subsequent return where we received a fraction of our promised refund. I will tell all my friends to avoid your company.
Business response:
Hi Jim, Please Let me know the specifics of your concerns. I did look at your ticket and you had product credit with purchase. When you return part of your purchase your product credit can not be applied because you no longer have the bundle that qualifies for the discount as per Tempurpedic sales rules. These rules apply to all retailers selling Tempurpedic nation wide. You can contact me at Brianc@relaxtheback.net
Verified by Relax The Back
Very expensive reclining chair had very poor lumbar support. I had to buy another $200 lumbar attachment to make it better. Attachment took about a month to get here and nobody called to tell me it arrived.
Business response:
Bob, If our chairs don't work for you we offer a 30 day money back guarantee . No other furniture retailer guarantees this. This is how much we believe in our product. If this is not resolved by now please contact me at brianc@relaxtheback.net. We want your satisfaction!
Verified by Relax The Back
Was not well informed of their return policy. So I now have an uncomfortable pillow that I do not use.
Business response:
Connie, Please return the pillow. We don't normally take back pillows because of hygiene concerns. We do have a pillow loaner program so you can be assured a good night sleep. Sorry for the hassle and would love to get you in the correct one. Any questions you can contact me at brianc@relaxtheback.net
Verified by Relax The Back
Everything was fine except that at the time of purchase and ~week after it, on several occasions an incorrect information was provided regarding delivery ETA.
Verified by Relax The Back
Awful customer service. Employee was not helpful and rude. Would not recommend to friends or family.
Business response:
Kayla, Please contact with the details. Brianc@relaxtheback.net. We never want this happen.
Verified by Relax The Back
Still waiting on delivery of chair My wife has left 2 messages one has called back I just called and waiting for manager to call me back on the status of my chair
Business response:
Martin, I believe we got this resolved . Sorry for our communication gap. If you have issues you can contact me brianc@relaxtheback.net
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 386 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open at 10:00 a.m.