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Relax The Back
- Furniture Stores
- Houston, TX
About this business
Location details
780 W Sam Houston Pkwy N, Suite 300, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
Sales person did not want to honor the Memorial Hermann price break.He told me that first purchase I made was limited to that one only.
Business response:
Mike, Your welcome to contact me on this at brianc@relaxtheback.net
Verified by Relax The Back
I ordered new pads for my Perfect Chair on March 16. I still haven't received them. The wrong pads were sent to me and when I called the store said they ordered the correct pads on March 28 and would have them shipped. I have heard nothing since. Everybody at the store has been polite and friendly, except for the "failure to communicate" re shipping, etc. I have been using your chairs for 20 years and have probably sold some for you because I praise them often. Your service should be as good as the chair design, but in t... read more
Business response:
all should be resolved now. Very sorry about this
Verified by Relax The Back
No thanks, I gave you the rating, that’s enough.
Business response:
Ken, Appreciate your 5 star rating. Thank You
Verified by Relax The Back
The internet showed one chair reduced in storage. I charged the chair and then my money was refunded because someone else purchased it. So in less than 2 minutes the chair was bought by someone else? I do not think so. Purchased other items.
Business response:
Sharon, Please contact me. I don't understand statement chair reduced in storage. Would love the opportunity to fix this for you. Please contact Brian at brianc@relaxtheback.net Thank You
Verified by Relax The Back
Unbelievable poor service. Miscommunication. Shipping and order errors on the part of management Delayed delivery Wrong parts sent
Business response:
We dropped the ball on this one. My sincere apologies . We learned a lot from this. I hope if you give us another chance we can exceed your expectations. I will make it worth your while to try. Thank you for calling us out.,
Verified by Relax The Back
Bought a new Perfect Chair (zero gravity) chair for my husband with a floor lamp Tuesday July 18, 2017. Dan the Store Manager, asked if they could deliver it 2 days later. That was not convenient so we agreed they would be delivered the following Tuesday, a week later. Well it's Tuesday & Dan says they 'didn't put it on the truck" as promised & rescheduled for later in the week. I purposely stayed home all day today to receive this delivery. This is HORRIBLE CUSTOMER SERVICE". Will never buy anything from them again. ... read more
Business response:
You were right to call us out. Thank you for giving us another chance.
Verified by Relax The Back
As the situation is still in flux, I find it difficult to submit a final review. That said, a defective chair was delivered, a promised visit by the salesman was not done, the manufacturer guided me by phone apparently trying to avoid having to meet the warranty and then promised replacement parts and a tech visit to repair. That was well over a week ago and as yet nothing has occurred. Sorry results for a $4K purchase!
Business response:
I believe the store manager is in communication with you now. If you have any further questions/ issues you welcome to contact me directly at Brianc@relaxtheback.net Sincerely, Brian Cairo Regional Manager
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 386 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open at 10:00 a.m.