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Relax The Back
- Furniture Stores
- Greenville, SC
About this business
Location details
1129 Woodruff Rd, Ste A, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Verified by Relax The Back
I still didn't get a response to my e-mail for over a week.
Business response:
Hello Vera, I deeply apologize for the mix up in the communication with you. Lots of emails and calls going back and forth. I hope this health disruption puts us back on track to getting you set up with the office chair with the accessories specifically catered to you. Look forward to hearing from you!
Verified by Relax The Back
Great selection, lukewarm service?
Business response:
Hello Carolyn, I really appreciate your review but would love to learn more about the service you received. We take customer service very seriously along with our extensive training and solution based products. Please contact the store and ask for the owner so that I can learn more and allow me to make your experience a better one.
Verified by Relax The Back
Unfortunately, I will be returning the support, I recently experienced Hip Replacement Surgery and cannot use the piece of equipment, Tony Waskey
Business response:
Tony, We are sorry to hear about your surgery and hope you are well on your way to recovery. And we are glad that you got to take advantage of our loaner program so that you can try the seat supports to make sure they really work for you. I hope it was of assistance to you prior to your surgery. Come back once you are fully recovered and let us know how you are doing and if we can help in other ways.
Verified by Relax The Back
The sales associates are very helpful.
Business response:
Hello Beth, As soon as I saw your review I quickly audited our sales orders and found the error. I deeply apologize for the mistake. Unfortunately, our system does allow for human error (which was all mine, I'm embarrassed to say.) I simply fat fingered the button on the card reader. I completely understand your going through the credit card company first but we are able to handle the error at the local level and rectify immediately. Glad I got to speak with you today to clear up this matter and really appreciate you. I ho... read more
Verified by Relax The Back
The woman in your commercial with vocal fry is so grating that I turn it off every time it comes on. You need to upgrade.
Business response:
Hello Patricia, I'm so sorry to hear that our commercial aggravates you. That is no way our intention. The woman that is providing our radio endorsement is an actual customer, not a professional spokesperson. She was so thrilled with the service, compassion and care from our staff that she volunteered to share her message with the listening audience and we were overwhelmed by her comments. We work very hard for those stellar reviews and 1 star is so detrimental to us. We hope that you can visit our store and we can change y... read more
Verified by Relax The Back
Very helpful and knowledgeable staff in the store. Was at the Greenville store several times trying to decide the best product for me. Bed was delivered this morning - fantastic delivery service - could not be more pleased.
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.9 star rating with 385 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open tomorrow at 10:00 a.m.