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Relax The Back
- Furniture Stores
- Palm Beach Gardens, FL
About this business
Location details
4550 PGA Boulevard, Ste 101, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
Excellent saleswoman at the PGA store she is a professional and followed up several times to get it right however the extra charge for whiteglove delivery was a disaster, first of all there are NO white gloves in fact no gloves at all, delivery guy dressed in dirty shorts and walks in with muddy shoes and won't take them off even after i asked is that mud? then as he is assembling the chair he is dripping his sweat onto my brand new "premium" leather recliner, ugh i was disgusted with the delivery, sales woman vanessa should... read more
Business response:
Dear Aleksandra- Thank you for your review and feedback. I am sorry we failed to live up to your expectations on the delivery side of the transaction. We have since taken additional steps with our delivery and warehouse teams to ensure a better process. Again, I apologize for not meeting your expectations on the delivery side but know that your feedback helps us take action and improve. If there is anything we can do for you in the future please don't hesitate to visit the store or reach out directly. Regards, Dan... read more
Verified by Relax The Back
After returning a mattress during their 90 night free trial period, I have been charged $350 for charges that were not disclosed on the receipt. Additionally when I purchased the mattress I asked the salesperson if there would be any portion of my payment that would not be refunded if I decided to return the mattress. I was told "absolutely not". The corporate office tells me that this is a franchise and there is nothing they can do. With so many stores selling adjustable beds and mattresses I highly recommend you buy them ... read more
Business response:
Dear Beverly - I am sorry you feel you did not receive the refund you expected. The receipt for your purchase clearly states on the bottom that delivery fees and adjustable bed bases are not refundable. Our sales rep Vanessa emailed you twice with the receipt copy and again clarifying the policy. Despite this we did agree to take back the adjustable bed base along with the mattress and we agreed to refund the $300 product credit you used at the time of purchase to purchase sheets, a mattress protector and a pillow provid... read more
Verified by Relax The Back
The salesman Benedict did a great job but the manager's attitude has turned me away for going back to that store. Also it took three months to settle an issue with an existing product and the issue was never resolved. Not a former happy customer.
Business response:
Dear Armand - I would be happy to discuss your situation directly with you. Please reach out to me at the email below with a phone number and a good time to contact you and I will call you. Regards, Dan Peterson Relax The Back danielp@relaxtheback.net
Verified by Relax The Back
This was my last visit to Relax the back. Manager of the store I was in should be in another line of work. The salesman, Benedict did a great job but was not supported by his manager. So many other options out there, don't need the frustration of shopping at Relax the back.
Business response:
Dear Armand - We value all of our customers and I would be happy to hear from you directly about your situation and see if we can resolve any issues you are having to your satisfaction. Please email me at the address below with a phone number and best time to reach you and I will call you personally. Regards, Dan Peterson Relax The Back danielp@relaxtheback.net
Verified by Relax The Back
Still haven’t received replacement arms for my office chair. What’s the delay??
Business response:
Dear Ellen - I am having the store manager Mitch reach out directly to you regarding your office chair arms. Please reach out to me directly if you don't hear from him within 48 hours. Regards, Dan Peterson Relax The Back- Sales Team danielp@relaxtheback.net
Verified by Relax The Back
I have still not heard from anyone with regard to my problem. I find the lack of any response as an indication that Relax the Back does not have any concern for its clients. Please price me wrong and have someone contact me. Thank You, Robert Jaffe
Verified by Relax The Back
Salesperson Benedict was very arrogant.
Business response:
Dear Marci, Dear Marci, Thank you for taking the time to send a review. We appreciate your feedback and I will communicate your comment to Benedict. Your comment helps us to improve and do better. We hope you will give us a chance to impress you on another visit. All the best, Steve McCoy-Sales stevem@relaxtheback.net
Verified by Relax The Back
Had to follow up to see if the chair that I purchase was ready for pickup.
Business response:
Dear Chuck, Thank you for your feedback. Customer follow-up is an important component of building a relationship and we are sorry we feel short of your expectations. We do appreciate your business, if we can be of service in the future, we are here for you. all the Best, Steve McCoy - Sales stevem@relaxtheback.net
Verified by Relax The Back
Great customer service. The sales lady who worked with me was very kind and passionate about me finding the right pillow. However you have a no return policy, and you really don’t know if you like a pillow until you use if for a week or so. I could not get used to mine so I’m stuck with it and therefore cannot give you all a great review.
Business response:
Dear Annette, Thank you for your feedback. Due to the personal hygiene nature with a pillow, we do not accept returns. I hope this was conveyed to you at the time of purchase. We do appreciate your business. If we can be of service in the future, we are here for you. All the best, Steve McCoy-Sales stevem@relaxtheback.net
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 349 reviews.
When is Relax The Back open?
Relax The Back is open now. It will close at 6:00 p.m.