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Reliable Hyundai
- Car Dealers
- Springfield, MO
About this business
Location details
438 S. Ingram Mill Ave, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This place will take advantage of you. YOU CANNOT TRUST THEM. They improperly installed a part, then blamed me. NO INTEGRITY. Stay away.
Business response:
We take feedback like this seriously and understand how important trust and accountability are in every interaction. Our goal is always to provide careful, reliable service and clear communication throughout the process. We are committed to reviewing situations like this to ensure we are supporting our customers appropriately. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can discuss this further.
Wife had interest in a new Palisade so we went to our local Hyundai dealer Reliable Hyundai salesperson Ray was very knowledgeable on the vehicle and answered all her questions and set the expectations for the sale telling us multiple times they eager to make a deal and had extra discounts this coming Saturday We explained we had 2 trades and what they were a Subaru and a Toyota Ray says ok we’re anxious to make a deal do to our extra discounts this Saturday We told Ray when we would be available to bring in both trades Satu... read more
Business response:
Thank you for sharing your experience with us. We're truly sorry to hear that your visit did not meet your expectations. We understand how frustrating this must have been for you and your wife, considering your background in retail and banking. We take feedback like yours very seriously and would like to address your concerns directly. Please contact Paul Becker, our General Sales Manager, at pbecker@vtaig.com at your earliest convenience to discuss your experience further and work towards a resolution.
Worst experience buying a car, but it turned out to be a good thing. The dealership totally screwed us doing things you expect from a shady used car dealership. Definitely learned a hard lesson. Fortunately, my contacting the national and international headquarters got their attention, and we were able to get out of the bad deal. Will never do business with them. Once bitten…
Business response:
Hi Scooter, we are truly sorry to hear about your negative experience with our dealership. We take customer feedback seriously and will use your comments to improve our services. We are glad to hear that the issue was resolved, and we hope to have the opportunity to regain your trust in the future.
Purchased new vehicle and traded my Subaru, after so many emails, text, picture and phone calls decided buy the car, gave a $500 dollar deposit order the new Subaru Crosstrek, new Subaru was $35,560 the trade for my Subaru was $28,000 plus $6,000 money difference, I asked when the new Subaru come in will it everything still the same they said no problem, when the new Subaru came in I drove 3 hr to pick it up the price changed a additional $8,000 more I made an appointment with my sales person when I showed up it was his day ... read more
Business response:
We're sorry to hear about your experience. We understand your frustration and apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our services. At your earliest convenience, please reach out to Paul Becker our General Sales Manager at pbecker@reliablecars.com
Went to have oil change at just short of 17,855 miles on my 2020 Hyundai Tuscon, which is supposed to be included but i was charged $37.95. They told me at 12K miles I was supposed to change fuel filter but that was never mentioned any other time I had an oil change. I purchased an extra warranty to cover the electronics in the car. The USB for the android auto has a short so it works then cuts out. I have a brand new Google Pixel 6 and the cord they gave me when I purchased the car. They tried to tell me it was user error, ... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
I purchased a 2018 Optima at the dealership this spring. Within a week of owning it began missing. sputtering etc. The car uses oil which when purchased the tail pipe was clean, and they stated a good car. It uses 3/4 quart of oil per 1000 miles driven. Synthetic 5w20 . Not acceptable . When purchases was promised 2nd key told it only had one when they got it. Lie. After sitting in their service lounge for approximately 2 hours and no one touching the car. They produced a second Kia key fob identical numbers to mine. When in... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Wes Cameron, our Sales Manager, at 417-864-6800 or Wcameron@vtaig.com.
I have NEVER been treated so poorly by ANY dealership. I am a CASH buyer. The process should have taken 1 hour at the most, but instead I was harassed into financing part - which I'll pay off with the first bill - and brow-beat while they tried to talk me into an extended warranty. The finance manager didn't like my emphatic NO answer and huffed out of the room. I had already signed the agreement, or I would have walked out without a purchase.
Business response:
Thank you for your feedback. We are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. If you would like to discuss this further, please reach out to Wes Cameron, our Sales Manager, at 417-864-6800 or Wcameron@vtaig.com.
Misrepresented the MPP maintenance program Their finance guy at Reliable Hyundai, Darrell Biri, talked me into buying a MPP maintenance plan when I bought my car there by telling me in writing the plan would last for 5 full years and cover all oil and filter changes, as well as tire rotations and a wealth of other things. He did not tell me it was only good for a maximum of 60,000 miles. In less than 3 years, it is now expiring and the person who called me wanted $3,500.00 to extend it. Reliable will not stand behind their e... read more
Worst experience out of my 40+ car purchases. Worst car buying experience so far! Know what you are getting yourself in before you do any business with this dealership. This dealership is owned by Berkshire Hathaway, and so is their warranty company, so this place is used solely to push their protection plans down your throat. I will say, that our salesman, Nathanael, was great to deal with. Very friendly and professional, and made this stage of the process as easy as possible. If you do decide to roll the dice on this deale... read more
Business response:
Matt, we're very sorry to see that your experience with us was not worthy of five stars. We'd like to learn more about your visit with us. Customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to me at your earliest chance: Sierra Murrell, 417-761-7398.
Frequently asked questions about Reliable Hyundai
How is Reliable Hyundai rated?
Reliable Hyundai has a 4.2 star rating with 1,887 reviews.
When is Reliable Hyundai open?
Reliable Hyundai is closed now. It will open tomorrow at 7:00 a.m.