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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
It took three weeks to get the part in for my Pathfinder. Ramon was very helpful
Business response:
We understand how frustrating it can be to wait for a part, and we appreciate your patience during this process. It’s great to hear that Ramon was helpful throughout, and we’ll be sure to pass along your kind words to him. For any further concerns or questions about your Pathfinder’s service, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
i had an appointment for a oil change at 11:45am. i arrived at 11:35 am they said it would take maybe a hour i went and had lunch across the street came back and they didn't have an idea when it would be done! i ended leaving at 2:45pm for a oil change wasn't happy with this service.
Business response:
We understand how valuable your time is, and we regret that your oil change took much longer than anticipated. This is not the level of service we strive to provide. To address your concerns further and ensure improvements, please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Only one thing is? I was told one thing and they ended up doing something else different. I was given a price that they were going to charge me and when l came to pick up my suv the price was bigger then what l was told? Next time be honest about the cost.
Business response:
We strive to be transparent and ensure every detail is clear from the start, so it's disappointing to know we fell short of that expectation in your case. For further assistance and to address any lingering concerns, please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
I was ripped off for 1300. 00 and my car is not fixed. I spoke to the Manager Steve and he did not help me. They cheated me and I will be filing a formal complaint against this company.
Business response:
We sincerely apologize for the frustration you've encountered, and we understand how upsetting it can be when expectations are not met. We want to make sure you are taken care of, and that your concerns are fully addressed. Please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com so we can better understand the situation.
Got the run around with everyone I dealt with. Felt like I was taken advantage of and that I was not given the respect that a consumer deserves.
Business response:
We're truly sorry to hear about your experience and understand your frustration. We take customer concerns very seriously and would like to make this right for you. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your concerns directly. Thank you for bringing this to our attention.
Made an appt for repair, got there. .. no parts available. Rescheduled. Took about 20 -15 minutes to install. Looks good. Problem labor was $69. There should be adjustable rates by the quarter of an hr. Felt taken advantage of. But I know you do this with all your service customers. I'm actually going to look for a 2024 frontier by yr end. (Need to do my taxes before withdrawing from my IRA, got discouraged with the $ charge. Your staff is great, enjoyable and knowledgeable, Makes one feel appreciated. This time I'm going to... read more
Business response:
Thank you for your feedback. We’re glad to hear you found our staff knowledgeable and enjoyable. We appreciate your thoughts on pricing and will take them into consideration as we strive to improve our service. Your experience is important to us, and we hope to serve you better next time.
The process is to slow. Takes too long to purchase a vehicle. People were friendly.
Business response:
Thanks for your feedback! We're glad you found our team friendly. We’re continuously working on improving our purchasing process to make it faster for our customers. Your insights are invaluable, and we appreciate you taking the time to share them!
A tire rotation took 2 hours after being told it will take an hour. Went in originally for Ariya recall. They did not have update. Told me if I called i would have known even though online explains why I made appointment
Business response:
We understand how frustrating it must have been for the tire rotation to take longer than expected and for the recall update to not be available when you arrived. Scheduling appointments online should ensure a smoother experience, and we regret that wasn’t the case here. We’d like to address your concerns further and provide a resolution. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Reliable Nissan always has terrible customer service and the services for Nissan are always overpriced.
Business response:
We strive to provide excellent service at competitive prices, so it’s disappointing to hear that you feel we’ve fallen short. We’d like the opportunity to address your concerns in more detail. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,043 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.