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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The sales staff misrepresented the warranty which we did not find out until we had signed all the purchase papers. The finance person was up front and honest about the warranty which was worthless until your broken part(s) had a recall on them. We are new to NM and were unaware that there is no contract rescission period in NM. That was on us for not checking ahead of time. The pre-certification team that is supposed to inspect everything on the car missed a nail in the right front tire which was showing low on air during ou... read more
Business response:
We understand that you were frustrated by the warranty details and the time spent at our dealership. We always aim to provide our customers with as much information as possible. Regarding the pre-certification inspection, we take great care in preparing our vehicles, and we’ll continue to work closely with our team to ensure the highest standards of quality. If you would like to discuss your concerns further, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Wait time is way longer then stated, was told none thing was wrong was pulling to one side was assuming it need a wheel alignment, took it somewhere else wheels just needy to be balanced
Business response:
It's important to us that our customers leave with the right information, and we're glad you were able to find a solution. If you have any further questions or concerns, please don’t hesitate to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
While our sales person was amazing in going above and beyond the finance department lost paperwork in getting our purchase complete. Pur dated person had to do the same paperwork multiple times. We started at 3pm and left at 11pm.
Business response:
We understand how frustrating it must have been to go through the finance process multiple times, and we regret that it took so long to complete your purchase. Your feedback is important, and we’d like the opportunity to discuss this further to ensure a smoother experience in the future. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Have already rated on public site. Terrible customer service. When in for service on defective tire. Technician wanted to sell me tires instead. Car only had 5000 miles.
Business response:
It’s disappointing to hear that your experience with our service team did not meet expectations. A vehicle with only 5,000 miles should receive thorough care, and we understand your frustration regarding the recommendation for new tires instead of addressing the defective one. Customer service is a priority for us, and we would like the opportunity to discuss this further and make things right. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can better understand what happened.
I received no cost estimates over $185. I was informed I could expect my car in 4-5 hours. I received no calls from Reliable. I received no return calls or information about my car in response to my calls to Reliable. I called four times. My car was not available to me until the next day with no explanation as to what the delay was. No explanation that there would be a delay. To add to the insult, I was blindsided with a bill for over $500. The delay and lack of communication is unacceptable.
Business response:
We understand how frustrating it must have been to experience delays and a lack of communication regarding your vehicle. Keeping our customers informed throughout the service process is a priority, and we regret that this was not your experience. We would like the opportunity to address your concerns and provide more clarity on the charges and delays you encountered. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.
I scheduled an appointment for a recall, oil change and system/speaker problem and left with an oil change. Because the guy who does the recall wasn’t there and they didn’t fix my speaker and system.
Business response:
We understand the inconvenience this may have caused. Please feel free to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com, and we'd be more than happy to reschedule your recall and address the speaker/system issue as soon as possible.
Took too xxxx long just to do an oil change like really that long for an oil change get outta here
Business response:
We strive to provide timely service, and we regret that we did not meet your expectations on this occasion. We would like to address this concern further to ensure your next visit is more efficient. Please feel free to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can assist you further.
If I could give zero stars, I would. Service department knows nothing. Just Horrible. Untrustworthy
Business response:
We strive to provide excellent service, and we clearly missed the mark with you. We’d like the opportunity to address your concerns directly and find a resolution that works for you. Please don’t hesitate to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
I have taken my vehicle to be serviced as I have the maintenance contract. My forward driving collision light comes on every day and I have asked repeatedly to get it fixed as it should be covered under warranty. Also all lights have come on as the dash states system failure. I believe I purchased a lemon 3 years ago on in December of 2021 and the dealer and the service department have done nothing to correct the problem.
Business response:
We understand how frustrating this must be, and we want to make sure we address these concerns properly. We would appreciate the opportunity to revisit your vehicle's service history and work towards a solution that meets your expectations. Please feel free to contact Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this further.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,043 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 8:00 a.m.