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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Disappointing due to fact that they had my new car for over 2 weeks. Wouldn’t get me a rent a car because the issue could be my fault. No communication.
Business response:
We understand how frustrating it must have been to be without your new car for such a long time, and we apologize for any lack of communication throughout the process. We strive to provide consistent updates and dependable solutions, and it’s disappointing to hear that we fell short of your expectations in this instance. For a more in-depth discussion regarding your experience and to ensure it’s addressed thoroughly, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Do not recommend. The service department attempted to tell me my vehicle needed more than it actually did.
Business response:
We understand how important it is for our customers to receive honest and accurate assessments of their vehicles. Your feedback is crucial in helping us improve our service standards. If you'd like to discuss your concerns further, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
My car had a bad battery and the dealership charged it and kept my car for a week. I had no updates until the car was ready to be picked up. I would call at least once a day and would get the response of “we will call you back and have the technician give you an update”. I wouldn’t get a call back. My car died 2 days later and I went ahead and replaced the battery myself. I wouldn’t recommend this dealership at all. The east side Nissan dealership was more supportive and helpful when called to ask how this service would take... read more
Business response:
We truly understand the frustration that comes with the lack of communication and extended time your vehicle was kept. It’s concerning to hear that you were not receiving updates and had to take matters into your own hands to replace the battery after the service. We apologize for any inconvenience caused and value your feedback as it helps us improve. To discuss your experience in more detail and work toward a resolution, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Scheduled an appointment and even gave my VIN so they could look up my car. Which had previously had services done there. Dropped off my car in the garage and got a call several hours later that they can’t work on it because it is a hybrid. If you are a NISSAN service center then you should be able to work on any NISSAN! Also, don’t waste my time by scheduling an appointment you can’t complete. Waste of time for me, for my husband to give me a ride to work and back to pick up my car, and for your staff as well.
Business response:
We value your time and appreciate your patience throughout the process. If you’d like to discuss this matter further or seek assistance with your hybrid vehicle, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. We’re here to help and want to ensure your experience improves moving forward.
Horrible sales Manager Sammy was no help. I bought a 2024 Titan and was having problems with it 45 day’s after purchase took it in to get fixed they had it 3 weeks and they couldn’t figure out how to fix the issue so I asked Sammy to just put me in another truck wouldn’t do it told him this truck is a lemon all he told me is it’s under warranty. They replaced the transfer case that didn’t solve issues Ramon never gave me updates on what they were doing I had to call just to find out what was going on Ramon finally told me th... read more
Business response:
We understand how frustrating it can be when your vehicle does not meet expectations, especially after your recent purchase of the 2024 Titan. It's concerning to hear about the delays in service and the lack of communication during this process. Your feedback about Sammy and Ramon not providing the support you needed is valuable to us. We want to ensure that your concerns are addressed effectively. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Worst service I have had. Was told the service would take 1 and 1/2 hours and I was there for 4 hours. I was not offered a ride home to wait and I had to keep asking how much longer for the car to be done If it wasn't a free first service I would have left. I had an appointment.
Business response:
We understand how frustrating it can be when service expectations are not met, especially when you had an appointment scheduled. It’s important for us to provide timely and effective service, and we regret that we did not deliver on that promise during your visit. We appreciate your feedback about the communication regarding your wait time and the lack of a ride home, as this is not the level of service we aim to provide. To ensure we address your concerns directly and improve our processes, please reach out to Steve Vigil, ... read more
They charged ridiculous amounts just for the car to end up worse than how it came in. They only do what they're told and don't think ahead or ask questions leaving the customer with issues they don't have the information for. When you start asking questions they look at you like you're the problem for having a brain that thinks ahead.
Business response:
It's disappointing to hear that you left feeling frustrated and with unresolved issues. We always aim to provide thorough service, and it sounds like we may have fallen short in anticipating your needs and addressing your concerns. We want to make sure you have all the information necessary to feel confident in the care of your vehicle. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I was very disappointed I waited 1 1/2 hours for a scheduled oil change. There was no waiting room. The service was horrible and I wasn’t given my discount from website.
Business response:
We understand that waiting for an oil change, especially for 1.5 hours, is frustrating, and we sincerely apologize for the inconvenience you experienced. We strive to provide efficient service and a comfortable environment for our customers. Regarding the discount from our website, we appreciate your patience and want to ensure you receive the benefits you’re entitled to. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I was hung up on while making the appointment. Placed on hold for 15 minutes. When I showed up to the appointment at 6:50a for my 7a appointment, no one would acknowledge I was at the locked door because they “weren’t open yet”. I was quoted a hour wait time when making the appointment and when I arrived at the appointment. I was at the dealership from 6:50a to 11:30a and I had to keep asking them to check if my car was done. They never completed the service and I have to go back because they didn’t have a part. My time was ... read more
Business response:
We understand how frustrating it must have been to feel unheard and to have your time not valued during your visit. It’s disappointing to hear that your appointment did not go as expected, especially regarding the communication and the condition of your vehicle upon return. We want to ensure this matter is addressed properly, and we encourage you to reach out to Steve Vigil, our Service Director, at 602-274-3800 or Svirgil@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,043 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.