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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This experience was miserable. I took my car in for service, and couldn’t possibly get them to communicate how long they were keeping it. I had to initiate all contact regarding my service, and ended up being forgotten on hold for ten minutes (timed!) before giving up on one occasion. On the other hand, the dealership could not stop ‘communicating’ about how badly they wanted my car. The slew of calls, texts, emails, and even the ‘handy’ pamphlet they left in my car felt like the worst kind of harassment. And they didn’t eve... read more
Business response:
It’s disappointing to hear that communication fell short, leading to frustration on your end. We strive to provide timely updates, and it's clear we need to improve in this area. We also apologize for any confusion caused by our communication attempts. Our intention is to provide assistance and support, not to overwhelm you. Your concerns are important to us, and we want to ensure that we address them appropriately. To discuss this further and find a resolution, we encourage you to reach out to Steve Vigil, our Service Direc... read more
Longer wait time than you told us, forgot about us, terrible. Wanted to charge us for something that was incorrect. No apologies.
Business response:
We sincerely apologize for your experience and appreciate your feedback. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He will address your concerns and ensure that we resolve the issues you've encountered. Thank you for bringing this to our attention.
They told me I needed a gas cap and MFA. Gas cap was new and had it test at an emission shop and the MAF was not the issue it was throttle body. To top it off when I got back home they left the intake air box disconnect. Pay them $197 for them to no even do a correct inspection. I would stay away from this place, get an OBD reader and do your own codes.
Business response:
We sincerely apologize for the experience you had during your visit. It’s concerning to hear about the oversight and the incorrect diagnosis. We appreciate your feedback, as it helps us improve our services. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so he can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention, and we hope to regain your trust.
117 47thst nw albquerque nm 4 7 k a n c p a ml ey
The sales woman was good to me. The finance department on the other hand could oversee their clients information correctly and not give their clients any false information or hope.
Business response:
We're pleased to hear that your sales interaction went well, but we're concerned about the issues you mentioned with our finance department. Ensuring clear and accurate communication is important to us, and we want to address any misunderstandings promptly. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com at your earliest convenience so we can further discuss and resolve this matter.
We went in for a diagnostic test and were told that the problem with the check engine light was because it needed an oil change. We paid for both and pick up the car. At the time of pick up there was no check engine light, but it came back on within a few miles of driving away from the dealer. Our problem was not resolved or diagnosed.
Business response:
We understand how frustrating it can be when an issue like this isn't fully resolved, and we’d like the opportunity to make things right. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so we can take a closer look at your vehicle and ensure the problem is properly diagnosed and addressed.
Lied to by salesman, lied to by general manager. Agreed on price. After credit is run was told several times I have to renegotiate a higher price. Multiple problem with vehicl3. Service department says not their problem. Service advisor Tim angry all the time and hard to reach.
Business response:
We’re disappointed to hear about your experience and the challenges you've encountered. It's important to us that our customers feel valued and supported throughout their entire experience, both in sales and service. We’d like to address your concerns directly and make things right. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience so we can discuss this further and work toward a resolution.
When I went to go get my license plate I seen my sales men behind employees door with windows I called him to ask where I can get my plate an I just seen him rejected my phone call he didn't look busy I forgot his name
Business response:
Thank you for bringing this situation to our attention. We sincerely apologize for your experience and the lack of communication you encountered while trying to get your license plate. This is not the level of service we strive to provide to our customers. To help us resolve this issue and improve your experience, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com. He will be more than happy to assist you and ensure your concerns are addressed. Thank you for your feedback, and w... read more
Improperly done oil change caused oil leakage all over my garage and wasted my time having to back the following day. They blamed it on the guy being “new”. I spent more than 3 total hours over the two days it took to get the oil change done right. Super frustrating and zero attempts of service recovery by the many employees sitting around chatting about their personal lives.
Business response:
We understand how frustrating it must have been to deal with the oil leakage and to return for a second visit. This isn't the level of service we aim to provide, and your experience certainly doesn’t reflect our standards. We’d like to make things right and ensure this doesn’t happen again. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so we can address your concerns directly.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,043 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.