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RENOSY by Renters Warehouse Phoenix
- Property Management
- Tempe, AZ
About this business
Location details
1400 E. Southern Ave, Suite B-107, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lived in one of their houses they manage for 3 years. You may say, Oh they must be great right? Nope. Moved in and had to hire a cleaning team because the previous tenants were evicted (Covid times), and they left it a mess. Literal piles of cigarette butts in the back yard. Found that the smoke detectors didn't work. Put in a service order for them to fix them. no response for a month, they then contacted me and said they didn't think it was their responsibility. So I replaced them. I was late on one payment because my ... read more
Business response:
Nevin, we apologize for the issues you've encountered, especially concerning the condition of the property and the challenges with maintenance. We strive for better service and your feedback is crucial for our improvement. Please contact our office at (844) 793-4948 to discuss the concerns about your deposit and property condition in more detail.
Matthew Smolek did a great job. Thanks. Karl
Business response:
Karl, thank you for acknowledging Matthew Smolek's great job. We're pleased he was able to meet your needs effectively, and we appreciate your simple yet positive feedback.
If there was an option to put zero stars I would. Absolutely do not ever rent from Renters Warehouse, I have had simple maintenance request submit since the beginning of July. I have 6 open maintenance request and there is zero indication they will ever be fixed. The maintenance crews respond to me with generic answers read from a list. I also had my AC break in July and it took over a week for them to fix meanwhile my house was over 100 degrees leaving me with nowhere to go. I have made nearly 100 calls related to this wast... read more
Business response:
Hello Joshua, we apologize for the inconvenience you have experienced with your maintenance requests. We take customer satisfaction seriously and we understand your frustration. Our team is working diligently to address all open requests, but sometimes complex issues can take longer to resolve. Generally speaking, when you submit a maintenance request, we will troubleshoot with you first. Depending on the situation, we may have to call for the homeowner's approval. We contact homeowners as quickly as possible and provide the... read more
I would give 0 stars if I could. This company has been absolutely terrible. My AC broke in July in Phoenix Arizona where the outside temperature is about 116. The inside temperature of my house is 99 degrees. Renters warehouse has been sitting on this issue for 5 days now. They said on day 2 that they would bring portable AC units to help with the heat. It is now day 5 and there has been nothing. My roommates and I have had to call about 20 times each to be met with people who are unwilling to help. They just keep transferri... read more
Business response:
Lindsey, thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you have experienced regarding the broken AC unit in your rental property. As a company, we strive to provide reliable and efficient maintenance services to all our tenants. We understand the urgency of the situation, especially given the extreme temperatures in Phoenix, and we apologize for any delays in addressing your concerns. Rest assured, we are actively working to resolve the issue and provide a suitable so... read more
Worst rental company out there. Unresponsive and incompetent. There are many property managers out there so do yourself a favor and go with someone else. Spent 1 year with these jokers and learn from my mistake, go with pro's not Bozos
Business response:
Michael, thank you for taking the time to rate our services. We would love to hear more about your experience and resolve any of your concerns. Please contact our office at 844-793-4948 and we will be happy to assist you.
I have worked with Renter's Warehouse for over 9 years for my property management needs, and the service was just okay. But, recently I started working with Philip Hamilton and he changed by view of RW. Philip was awesome ~ he always communicated promptly, he was extremely knowledgeable, helpful, etc. Because of Philip, I now will give RW a 5 star rating!
Business response:
Sheryl, it is great to know that Philip was able to provide you with the highest level of service. Our objective is that every client that utilizes our services is able to have a similar experience. Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team on our next staff meeting.
Sheryl Monaco
Business response:
Thank you for rating our business Sheryl. Our corporate goal to provide the best customer service, earning the loyalty and love of every single client. It is truly nice to know that our efforts are paying off. Please don't hesitate to reach out if there is anything you need.
Phillip, went above and beyond to help us secure our rental.
Business response:
Thank you for taking a moment to let us know about your experience with us. We love to hear that Philip went above and beyond when helping you find your new home. Enjoy and please let us know if you need anything.
We met with Jamey Holmes and toured a home that we applied for the next day. We were told that we were the first applicants to apply. After applying Jamey was not communicating with us unless we reached out first. We asked for the status of our application 2-3 days after applying and Jamey responded stating that the landlord prefers a 24 month lease. This was our first time hearing this as it was not mentioned in any of the rental listing ads, or in person during our tour. During the tour we received a checklist of the appro... read more
Business response:
We are so sorry to hear you feel you have been mistreated. Our company has zero tolerance for discrimination of any kind. Training of agents and employees is conducted as a part of the orientation process and is further conducted on an annual basis. In light of the heightened focus on the issue, we want to emphasize that Renters Warehouse does not condone and will not tolerate bias-related acts toward any individual based upon their status as a member of a protected class. We take this very seriously and have investigated yo... read more
Frequently asked questions about RENOSY by Renters Warehouse Phoenix
How is RENOSY by Renters Warehouse Phoenix rated?
RENOSY by Renters Warehouse Phoenix has a 4.2 star rating with 2,254 reviews.
When is RENOSY by Renters Warehouse Phoenix open?
RENOSY by Renters Warehouse Phoenix is closed now. It will open tomorrow at 8:30 a.m.