RENOSY by Renters Warehouse Phoenix

4.2

Property Management
Tempe, AZ

About this business

Real EstateProperty ManagementReal Estate ServicesResidential Leasing

Location details

1400 E. Southern Ave, Suite B-107, Tempe, AZ, 85282, United States

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:30 p.m.
Tue	8:30 a.m. to 5:30 p.m.
Wed	8:30 a.m. to 5:30 p.m.
Thu	8:30 a.m. to 5:30 p.m.
Fri	8:30 a.m. to 5:30 p.m.
Sat	Closed
Sun	Closed

4.22,254 reviews

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Dennis S.

6 years ago

Out of the three rental companies we have been with in the Phoenix area / Renters Warehouse was the WORST! We would never use Renters Warehouse again!!! We had to constantly keep contacting them to follow through with the repairs. And we would always get a different person whenever we would follow-up on our problems. Which meant we had to start all over with explaining what our problems were to these different persons! We never had those problems with the other two agencies. We were always assigned an agent who we worked w... read more

Business response:

Dennis, we are sad to hear we did not provide you with the best possible experience. The homeowner determines any and all charges that are assessed during the move out. The disposition manager spoke with you after you had concerns with the charges that the homeowner assessed. You provided our office your written dispute of the security deposit and we sent that to the homeowner for their determination. Upon review, the property owner feels the amounts withheld are justified and no adjustments will be made. We do have a cultur... read more

Giancarlo G.

7 years ago

Filled out a review already

Business response:

Hello Giancarlo, we are sorry to hear that you are unsatisfied. We please contact us at 844-793-4948 and we will be happy to assist you.

Joan w.

7 years ago

First person I did business with hurried me along and wanted me to do what I thought he should have done. I felt he was pushing me to take very low credit worthy people. Said he showed it several times but I had asked him to tell me each time he showed it. I was aware of only 2 times. Darlene was better but I ended up renting to a person with a dog that I was very Leary to do so. But we will see how it turns out.

Business response:

Hello Joan, our rent estate advisors will provide you applications for any parties who have applied to the home. The applicants may have varied credit scores and backgrounds. However, it will be relayed to you so you can make an informed decision on whether to approve or deny an applicant. You mentioned that you accepted a tenant with a pet and you are leary to do so. Typically those who have a pet pay an additional pet security deposit. When the tenant vacates the premises you are able to utilize the security deposit for an... read more

Stephanie S.

7 years ago

I had my property on the market for over two months. Was required to lower my price by almost $2,000. Had a difficult time getting information or communication from Nicole. I asked multiple times for a call from someone else but that never happened. I am incredibly disappointed in the service I have revived so far and if it continues now that there is a renter in place, I will no longer be using your company to manage my property.

Business response:

Hello Stephanie, we are sorry to hear that you were unsatisfied with our services. The property was originally listed for rent for $1,350.00. The rent estate advisor did have multiple showings throughout the course of this listing. During the showings there was feedback regarding the parking situation as well as cigarette odor from the previous tenants. The monthly rent was lowered by $50.00 a total of three times. The first two price drops, bringing the rent to $1,300.00 then $1,250.00, unfortunately did not have an immedia... read more

J.D. P.

7 years ago

Renters warehouse recently reached out to me both by text and email requesting that I review them. I reviewed them originally in 2017 when I ended my relationship with them, but by request I'm also posting that review here. Landlord perspective on renter's warehouse. I contacted Renters Warehouse twice to assist in finding a tenant, and used their service once. They quickly found a qualified tenant who moved in shortly after, total time from contact to collecting rent was 43 days. They charged nothing until rented, have upf... read more

Business response:

Hello James, the review you indicated from Yelp was posted in October 2017. We did cease managing your property June 2017. Since 2017 there have been numerous changes to our organization and we have improved the service that we provide.

J.D. P.

7 years ago

My review and follow up exist on Yelp. I'm not sure why you chose to reach out recently by email for my experience, or to follow up by text requesting my feedback, but here is what I experienced. https://www.yelp.com/biz/renters-warehouse-phoenix-2?hrid=jNdfSJYRb08LNqDz9TXeKA&utm_source=ashare&ref=yelp-android

Business response:

Leslee M.

8 years ago

Glenna Simmons She is unprofessional and takes advantage of renters. She rented a home to my daughter. On move in day the air conditioning was not working. I have a copy of a text where she told my daughter that it was her responsibility to call and get it repair and do her part. The lease and the landlord tenant act states the landlord is responsible for repairs and keeping the premises habitable. If they cannot then they are to provide substitute housing until repairs are completed. My daughter has 3 small children an... read more

Business response:

Hello Leslee, I am sorry to hear that you have had an unpleasant experience. I am unable to look into this since I am unable to find your name in our system. It sounds like your daughter is the tenant that we are renting to. Unfortunately, unless you are listed in the lease, I cannot speak with you further regarding the property. I would be happy to speak with your daughter directly so we can find a solution. Please have your daughter contact me at reviews@renterswarehouse.com.

Mary S.

8 years ago

Phillip Hamilton was excellent!

Carl M.

9 years ago

We currently use Renters Warehouse for property management. We received a work order and a breakdown for the labor and materials cost, which was far above market rate (OVER 200% above the rate we were able to find in half an hour of research). Renters Warehouse was also not willing to share a receipt with us for the replacement parts, which was very disconcerting and not the proper way to operate with transparency. They could essentially buy any parts and charge us any price. They need to address this in the future.