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Rockwall Urgent Vet
- Emergency Pet Hospital
- Rockwall, TX
About this business
Location details
3084 N Goliad St, Suite 104, Rockwall, TX, 75087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to Midnight | |
| Tue | 2:00 p.m. to Midnight | |
| Wed | 2:00 p.m. to Midnight | |
| Thu | 2:00 p.m. to Midnight | |
| Fri | 2:00 p.m. to Midnight | |
| Sat | 10:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to Midnight |
they claim to be an urgent vet but they have no sense of urgency. after my wife drove over an hour in a severe storm to get our puppy some help because she started throwing up and pooping on herself. she was turned away because they didn't have a Dr working at the time. I called after she informed me they turned her away. I was told that the Dr on duty was in surgery and noone else in the building could help our puppy who was clearly needing emergency medical treatment. they told us to go to another emergency vet office that... read more
Business response:
There is literally a shortage of veterinarians right now. It is literally ILLEGAL to treat a patient without a valid VCPR. LOOK IT UP. The VCPR is established by a physical exam performed by a licensed veterinarian. Since I was performing a surgery on another pet, I couldn’t examine your dog. I will not risk my license and livelihood. Especially for the kind of people that would immediately go to social media because they can’t get their way. Why do you think the next available ER is in mesquite, then Dallas? There are no st... read more
Jamie is extrodinarily rude and condescending with each and every communication. From what I could tell, the vet, himself, was friendly and courteous but Jamie runs the clients away by treating people ugly. We had to ask 11 times, over the course of an hour and 16 min, for an itemized statement....each time we got an incredibly rude response. She was completely callous in that we were losing a pet WHILE she was acting this way. NEVER AGAIN!! I doubt the vet even knows how horrid Jamie is treating people with these “COVID ... read more
Business response:
Most of your correspondences had actually been with the Practice Manager and the Owner of the clinic. You had been sent the documents numerous times as you confirmed you received them via text messages. We also attempted to give copies to a gentlemen you had outside since you left. I asked you twice to not leave your pet unattended by the front door while processing her check-in and getting a technician prep to handle a zoonotic disease. You wanted medications illegally for a deceased pet and we did not comply, that was when... read more
I really appreciate you denying care to my dog who was in distress and struggling to breathe....at 10:30 at night when there are no vets open...around. I was already in route. Had to detour and head to Mesquite instead. No words or excuse for this.
Frequently asked questions about Rockwall Urgent Vet
How is Rockwall Urgent Vet rated?
Rockwall Urgent Vet has a 4.4 star rating with 481 reviews.
When is Rockwall Urgent Vet open?
Rockwall Urgent Vet is open now. It will close tomorrow at 12:00 a.m.