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Rogers & Hollands Jewelers
- Jewelry
- Mishawaka, IN
About this business
Location details
6501 N Grape Rd, Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
RecommendedRogers & Holland’s is the best jeweler in the mall! Tiffany the store Manager is AWESOME!!!!
RecommendedBusiness response:
Hi, Deborah. We are sorry to hear about your experience, but we thank you for sharing this with us as we are committed to continuous improvement of our service through the feedback we receive. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6.
It has been an absolute nightmare since March. We dropped our rings off to be dipped and some corrections be made, the day they were closing the store due to covid, they called and said if we were not there by the end of the day we would not be able to get our rings until they open back up. Fast forward to last week, The last week of May, We called to find out if our rings were done since they have been open now for a little bit of time. They stated that they were not done, and they would be done by this past Monday, June 1s... read more
Business response:
Thank you for reaching out to us here and bringing this situation to our attention. Above all else, providing excellent guest service is our main goal and we apologize if this was not your experience. If you'd like to discuss this with our guest services team here at our home office, please call (708-679-7588) or email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!) Look forward to speaking with you soon.
Horrible experience!! Still waiting over a month on an engagement ring he paid cash for ! Had to change proposal date twice! Go with another jeweler !!!
Business response:
Hi Alicia, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any communication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to ... read more
Poor customer service!!!!!!! Lexi was rude and acted like helping me was a inconvience. If you are looking for good customer service go to the the Kalamazoo and see Brittney. Had to have my necklace sent to Kzoo for a repair. It was sent back to the Grape rd store so we could look at the repair. Just by the pictures it looks better. While still at the mall Brittney tracked the necklace. It is here in the store that has one girl on the phone and one inconvienced by the one customer (me) in the store. Necklace has been ... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.8 star rating with 812 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is open now. It will close at 8:00 p.m.