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Rogers & Hollands Jewelers
- Jewelry
- Greendale, WI
About this business
Location details
5300 South 76th St, Greendale, WI, 53129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
RecommendedThe gentleman name Kareem at Southridge’s location… I’ve been a customer since about 1982ish, started at Bayshore location. As I mention, Kareem was a gentleman with appreciative customer service skills, which seems to be missing elsewhere, and character with great self awareness, which highlights his spiritual essence. It was a great experience. Thank you Kareem.
Business response:
Hi, Jesse Ramos. We are thrilled to learn that you had a positive experience with us! Its wonderful guests like you that help us continue to be your trusted family-owned & operated jewelry company for over 100 years.
RecommendedCustomer service was excellent
Business response:
Hi Ellen! Thanks for the 5-star rating! - your favorite trusted family-owned & operated jewelry company for over 100 years!
Recommendedvery professional, polite, and friendly! took my engagement ring to get fixed, they answered my questions and the turn around time was very quick! reasonably priced too! definitely recommend
Business response:
Hi! Thanks for the compliment, Rachel! It’s wonderful guests like you and these reviews that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! So glad we were able to repair your ring in a timely matter while also answering any necessary questions! We appreciate YOU and will do whatever it takes to deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store!
RecommendedYou ladies always take great care of me! Thank you!
RecommendedI have had awesome service at both Mayfair and Southridge locations. Thanks to Stephanie at Southridge and Richard at Mayfair.
Recommended
Purchased wedding rings for my husband & I, had my husband sized for an 8. Rings were boxed, we were sent on our way. After our wedding, my husband remarked that the ring was too loose. I didn't think it was an 8. Took it back to Dowson, whom had sized & sold us the ring. He said, "oh it's an 8.5". No apology, ok fine. They have to order one. It's already paid for so we agreed. 3 weeks later we are contacted to pick up the ring. My husband goes to pick it up, it's still not an 8. Again, no apology just blame placed on the di... read more
Business response:
Hi, Amber. At Rogers & Hollands® Jewelers, We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6.
I have called the last 3 days to find out where my 2 rings are and still have yet to get a response.. they keep taking my number down and saying they will call back but never do!!
Business response:
Thank you for reaching out to us here and bringing this situation to our attention. Above all else, providing excellent guest service is our main goal and we apologize if this was not your experience. If you'd like to discuss this with our guest services team here at our home office, please email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!) Look forward to speaking with you soon.
My husband is still waiting for his replacement wedding band. He turned his in before Christmas to get an exchange for a different size. We were told by January 14th we would have it. Now he won’t get it until middle of February. We heard some of the dumbest excuses for why his ring won’t come in. This is ridiculous.
Business response:
Thank you for reaching out to us here and bringing this situation to our attention. Above all else, providing excellent guest service is our main goal and we apologize if this was not your experience. If you'd like to discuss this with our guest services team here at our home office, please call (708-679-7588) or email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!) Look forward to speaking with you soon.
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.6 star rating with 417 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is open now. It will close at 8:00 p.m.