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Rogers & Hollands Jewelers
- Jewelry
- Greendale, WI
About this business
Location details
5300 South 76th St, Greendale, WI, 53129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Wonderful customer service. Received jewelry in a timely manner and my wife is happy!
I am very satisfied with my restyled engagement band as well as my wedding band. My diamond has never looked better, and Danuta is a diamond aficionado's dream. If I ever get married again ;) I'll be back.
My daughter dropped off her engagement & wedding bands off 2 weeks ago to have them sized prior to her wedding next month. Was told they'd be back in a week. Got called back that it would be 3 weeks, as they had to be sent out due to warranty. Just got a call now, saying it will be ANOTHER 4 weeks!!! She will get them back 2 days before her wedding! Totally unacceptable! SIX weeks to size 2 rings? I called & told them we want the rings returned NOW & will bring them in after the wedding. Can't risk not having them for her bi... read more
Business response:
Hi Carol, as a family-owned & operated business we appreciate you taking the time to reach out to us here on Yelp. We'd like to take a closer look at this situation and ask that you please send us a private message with your contact phone number as soon as you can. Thank you.
My husband bought my engagement ring and wedding band from Rogers & Hollands and I also bought his wedding band there. The staff at Rogers & Hollands in Greendale are all so very friendly & helpful. Both my husband and I continue to purchase other jewelry from there as well. I cannot say thank you enough to the fabulous customer service that we receive any time we go there. Not to mention there is never any pressure to buy!
Honestly if I could have given no star I would have. I bought a necklace from them via online it came I had an incident and I needed to get it fixed. I took it into the store and dropped it off. they gave me the receipt for the drop off, gave me a date of maybe 1 or 2 weeks later. I came in on the date that they said that it was to be ready and and they had no idea what I was talking about they couldn't find it they couldn't find where it went. they couldn't find out whether it was even picked up by the repair man. Original... read more
Customer service at this store was great when purchasing my and my husbands wedding bands, very knowledgeable and helpful throughout the purchasing process however, when I needed the band and engagement ring saudered together, which was part of the care package my husband purchased is when I was extremely frustrated with this store. When my ring was to be returned to me they had attached my wedding bands to the wrong engagement ring. When this ring was given to me I was terrified as what would happened if someone else would... read more
Business response:
Thank you for reaching out to us here and bringing this situation to our attention. Above all else, providing excellent guest service is our main goal and we apologize if this was not your experience. If you'd like to discuss this with our guest services team here at our home office, please call (708-679-7588) or email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!) Look forward to speaking with you soon.
I stopped in at the Southridge Mall location yesterday. I just wanted to have a ring resized. There were two women working. One was sweeping and the other was in the middle of the circle counter on a computer. Neither of these women ever stopped what they were doing to help me. There was NO greeting and they never even looked at me. It was like I wasn't even there. After about 10 minutes of standing there with the ring in my hand, I walked out. Guess I wasn't dressed good enough to be helped! But thank you anyway because I f... read more
Business response:
Hi Sue, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any communication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to be ... read more
Very, very, rude! I ask for a copy of my receipt for the ring I purchased a while back and the person helping me kept cutting me off in conversation, was short with me and then walked away. I understand I wasn't there to purchase more jewelry but I am still a customer!
Business response:
Hi Sam! Thank you for reaching out to us here on Yelp. We are very sorry to hear about your recent experience and agree you deserve the utmost respect no matter what the question or concern is about. If you have not done so already, please send us an email at inof@rogent.com, we'd love the opportunity to apologize formally and make this right.
I just want to give a heads up to anyone who is thinking about buying a ring from Rogers and Holland's. My husband and I dropped off his wedding band to the Southridge location back in September.. somehow a piece of the band had literally fallen out. 3 weeks after dropping it off and being told they would contacts us.. we called them to find out they couldn't fix it. (We had a lifetime warranty which I now understand does not actually mean lifetime) Without asking, they did a buy out and told us that they would either give u... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.6 star rating with 539 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open at 11:00 a.m.