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Rosati's Pizza
- Pizza
- Frederick, MD
About this business
Location details
911 W 7th St, Frederick, MD, 21701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
The manager on today either needs customer service training or to be fired
Business response:
Very sorry to hear that you were not happy with your experience. My name is David K. with Rosati’s Pizza - Frederick, MD and I want to make this right. I am putting a $5 credit on your account today to use towards your next order. In order to use your credit your order will need to be called in. Unfortunately store credits cannot be used with online orders. You can reach me at (301) 694-4650 if you ever have any issues with future orders, or would like to speak more about this experience. We really appreciate your feedback... read more
I understand if you don’t have an item. Especially now. But why wait 45 minutes before calling (we had delivery). By the time the call was over we had waited an hour. Now we have an additional 45 minutes to wait. So when the store called I ordered something else because the item I want isn’t available. If it was just me I would have canceled the whole order. But my wife had her order as well. So I chose something else. I’m a rush. When the order arrived. (Driver was nice). But he told me the desert I ordered was out. The... read more
I order a Classic Combo (Pizza) and a sub through a delivery company. 30 minutes after the order is placed I received a text message saying that they canceled the order. I call and inquire why they canceled the order, the person on the phone was so rude - definitely lacking customer service, informed me that they didn't have the Classic Combo (Pizza) so I asked if the alternative solution to canceling my order might be to call me and asking if I would prefer a substitution might be a better business practice? The employee h... read more
RecommendedAmazing food and delivery. Prices are right and order was perfect
Business response:
Thanks so much for your rating! We really appreciate you taking the time to share your experience with us! Thanks, Rosati’s Pizza - Frederick, MD
Recommendedbest deep dish pizza in Frederick
Business response:
Thank you for taking the time to rate us! We are glad you had a good experience with us and hope to see you again soon! Thanks, Rosati’s Pizza - Frederick, MD
RecommendedGreat thin crust! Love the Italian beef topping - new for this area. Good delivery times.
Business response:
Thanks so much for your rating! We really appreciate you taking the time to share your experience with us! Thanks, Rosati’s Pizza - Frederick, MD
Paid over $40 for one small cheese pizza and one 14 inch deep dish. Four toppings added to latter - hardly any of each of the toppings and crust was stale. Very disappointing.
Business response:
Very sorry to hear that you were not happy with your experience. My name is David K. with Rosati’s Pizza - Frederick, MD and I want to make this right. I am putting a $DOLLARAMOUNT credit on your account today to use towards your next order. You can reach me at (301) 694-4650 if you ever have any issues with future orders, or would like to speak more about this experience. We really appreciate your feedback and want to earn your business back.
Ordered a stuffed pepperoni pizza. Pizza was over cooked. Crust was not flaky as expected. The flavor was similar to Dominos. Expected better based on other reviews. We were very disappointed. We did not finish the pizza. Service was better than the pizza.
Terrible service, 2 hours for a delivery order and when it finally arrives you're missing items.
Frequently asked questions about Rosati's Pizza
How is Rosati's Pizza rated?
Rosati's Pizza has a 4.7 star rating with 2,302 reviews.
When is Rosati's Pizza open?
Rosati's Pizza is closed now. It will open tomorrow at 11:00 a.m.