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Rosati's Pizza Sycamore
- Pizza
- Sycamore, IL
About this business
Location details
630 Plaza Drive #4, #4, Sycamore, IL, 60178, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 9:00 p.m. | |
| Sat | 11:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Sycamore Rosati's Third and final fail. 1) Said they delivered a pizza that never was delivered. Went to bed hungry and had to call for a refund the next day. 2) Was delivered a pizza with no sauce or cheese, only veggies. Do people actually order that and if so, what is the point?? When I called, the "manager" angrily told me it was my fault but sent a new one out. I was afraid to eat it after his belligerence. 3) I'm paying for extra cheese so I can at least get SOME cheese!
Business response:
Hello, Amity - I have contacted you across all platforms that you have provided this review on and have not yet heard back from you with the specifics of your order so I can look into the matter. I am hopeful you will provide me with more information. We want every visit to be a great one, and want to make sure this does not go without being addressed.
Wish I didn't have to put stars butttt here we go. Soooo I ordered from here,not too long ago and not only did they take almost 2 hours for my pizza but I found hair in my pizza it was cold and the sauce wasn't even good me and my husband couldn't even enjoy it. I even called and told the manager and they said the pizza was perfectly fine and nothing was wrong with it,yeah right I do not suggest anyone going and ordering from here ever!! I will not be coming back,not very great customer service as well very lazy and won't do... read more
Business response:
Sierra: I attempted to get additional information to look into your order but was unsuccessful. We truly want every visit to be a great one, and wish we could have resolved this for you.
Well I ordered a large pizza one topping, which it was sausage, it been past 2 hours an 20mins to be exact NO PIZZA, so I decided to call and abort my order. It doesn't take that long again I'm like not even 10min away, So never again hate to do this but people need to know what's going on this is not rite!! I really was gonna put no starts but i have to l, to even post this!
The food is good but the staff doesn't seem to have their act together. We've had delivery from them twice recently. The first time they left an item out completely. This time, they messed up my sandwich. I had the BBQ beef sandwich and fries with a side of barbecue sauce ordered but they decided to do extra bbq sauce on the sandwich which made it nearly impossible to eat. We called and they promised to send a new sandwich, saying it would arrive in 30 min. Over an hour later, we called and they're like, oh it's sitting here... read more
Business response:
Michelle: I attempted to reach you privately, but was unsuccessful. We want every visit to be a great one, whether carry out or delivery. I am hopeful you will give us another opportunity to provide you with a true Rosatis experience.
Manager is rude. First and last time ordering from here. Sandwich was disgusting. It was burnt and very chewy. Rosati's dekalb is way better, managers are nice and police, and their sandwiches comes with fries
Haven't been there in awhile. Couldn't believe how DIRTY it was. Was always so clean and decorated very nicely. Asked if they changed owners and they said corporate owns it now. Very disappointed!
Has the worst service out of any local restaurants. Ordered baked lasagna and meatballs. Girl taking order said total was $11.42. After waiting 45 minutes for delivery they brought the wrong order. Called again told my order was $11.42. 10 minutes later they bring the order it's right but now it's over $17. Lasagna was uncooked, cold and disgusting! Total waste of money. I'll never order from here again!
Can you ever call this place and get them to take your order without waiting 5 minutes or more? You loose tonight. We called Italian Dreams and they took our order right away.
Business response:
Kathleen- Hello and thank you for your review. As of May 2018 we are under new ownership and would greatly appreciate it if you would be so kind as to give us another opportunity to earn your stars! We look forward to seeing you and to hearing your feedback.
Rosati's was usually pretty good; but recently we got carry out and it was disappointing. The pizza was really salty... perhaps due to low quality cheese. I had the cheese ravioli w/marinara sauce. The sauce was watery with too big onion chunks. All in all, it seemed like a frozen product, and not a very good one at that. They should just close and let the space go to a restaurant with more heart and love of food and service.
Business response:
DG- Thank you for your feedback, we appreciate hearing from you. As of May 2018 we are proudly under new ownership and would appreciate it if you would give us another opportunity to earn your stars! We want each Rosati's visit to be a 5 star one so if you ever have any concerns, please let management know right away and we will do what we can to ensure you leave happy. We look forward to seeing you and to hearing about your visit!
Frequently asked questions about Rosati's Pizza Sycamore
How is Rosati's Pizza Sycamore rated?
Rosati's Pizza Sycamore has a 3.9 star rating with 739 reviews.
When is Rosati's Pizza Sycamore open?
Rosati's Pizza Sycamore is open now. It will close at 9:00 p.m.