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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
We visited Roxy's on Thanksgiving. Thanksgiving dinner was a choice but I had been looking forward to a prime rib from here since the last year. We traveled from Washington State and specifically chose Roxy's before arriving because of past experience Unfortunately, the restaurant was out of prime rib that night. What kind of restaurant manager cannot anticipate the need for the signature meal? 4 out of 8 entrees on the menu were prime rib, so I'm sure quite a few others were disappointed also. I had to settle for a ribeye..... read more
Business response:
Hello and good morning, We do apologize that you were not only disappointed with your martini but also your meal. We do hope you let your server know about your disappointing drinks. We have shared your disappointment and candor with our food department management team. We do hope that the rest of your stay was satisfactory and enjoyable. Best wishes, THE ROW
Sam and Brian did a great job
Business response:
Thank you so much for your kind words, Hald. We really appreciate you taking the time out to share your experience with us and will let Sam and Brian know. We look forward to seeing you again at Roxy! Sincerely, THE ROW
The meal was excellent the soufflé was absolutely amazing. The one thing that I did not like was the fact that when we were done eating we were socializing for a short period of time and we were never given refills on our drinks. They could’ve possibly made more money and received a bigger tip I was parched and no one came around to fill my drink once we finished our meal and dessert.
Business response:
Good evening Tammy, We wish to thank you for your great 4-star rating but we would like to apologize for our staff not following through with our best customer service. By any chance do you remember your server's name? The satisfaction and enjoyment is our utmost goal in our restaurants and thank your for your input. We will share your input with our restaurant manager. Sincerely, THE ROW
Only disappointment waiter didn’t say happy birthday to my husband even though it was on reservation comment. A special cake or dessert would have been nice.
Business response:
Good evening Diane, We do apologize that your husband's birthday info was not passed onto our server. Normally, you need to make arrangements for a special birthday dessert but we are sorry that the server did not see it on your reservation. We do hope that your meal was satisfactory and we wish to thank you for your 4-star rating. Sincerely, THE ROW
Great food and service. We enjoyed it throughly. Hi
Business response:
On behalf of the Eldorado Resort and our Roxy restaurant, we appreciate your great comments and especially your 5-star rating. We hope we can be of service for you again in the near future. Thank you! Best wishes, THE ROW
Our table was a little air conditioning cold. Blew cold air on our necks.
Business response:
Good afternoon Harry A., On behalf of Eldorado Resorts' THE ROW, we would like to thank you for taking the time to give us your feedback and rating of your experience you had at Roxy. I have relayed your comment to our Food and Beverage management team so that they may address the matter at hand appropriately. We greatly appreciate the online rating of 5-stars, and hope to see you back again soon! Sincerely, THE ROW
My wife went to see a Christmas Show. We choose the Roxy and we made the right choice. The service was great in all aspects. The bread Girl, Water Guy and the Waiter. The food was as good as the service. We would give it 10 Stars if it was a choice. We would recommend the wine from Spain and the James Bond Martini.
Business response:
Good afternoon Russ P., On behalf of the Eldorado Resorts' THE ROW, we would like to thank you for those kind words regarding Roxy. We greatly appreciate you for taking the time to give us a 5-star rating! I have relayed your comment to our Food and Beverage management team so that they may thank their staff for a job well done! We look forward to welcoming you back again soon! Wishing you well, THE ROW
The food was good and the server was nice. Thank you 😊
Business response:
Good afternoon, On behalf of the Eldorado Resorts' THE ROW, we would like to thank you for those kind words regarding Roxy. I have relayed your comment to our Food and Beverage management team so that they may thank their staff for a job well done! We look forward to welcoming you back again soon! Thank you, THE ROW
Dinner was delicious. Steaks were tender & well cooked. Sides were tasty. Service was excellent.
Business response:
Good afternoon, On behalf of the Eldorado Resorts' THE ROW, we would like to thank you for those kind words regarding Roxy. We greatly appreciate you for taking the time to give us a 5-star rating! I have relayed your comment to our Food and Beverage management team so that they may thank their staff for a job well done! We look forward to welcoming you back again soon! Wishing you well, THE ROW
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,715 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.