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Royal Swimming Pools
- Swimming Pools
- Memphis, TN
About this business
Royal Swimming Pools has been proudly serving the swimming pool industry for over 30 years! Our family owned and operated business started in 1987, servicing and installing swimming pools in the greater Memphis area. 10 years later we began to showcase our pools and services on our own website which quickly drew attention from all over the world! Instead of just featuring our work and services, we began to sell various pool products online. Now, we are one of the most recognizable brands in inground packaged pools in the U.... read more
Location details
6426 Summer Gale Dr, Memphis, TN, 38134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Customer service was not clear on the shipping
I ordered the pool on 5/23/16. The reason we choose Royal Pools is because the pool was supposed to be in stock. My ship date has been moved back 3 times. Each time I had to call to verify, nobody called me to let me know. As of today 6/20/2016 after my fourth call no one can give me a ship date. Due to the Internet stating the pool was in stock I had the hole dug. Unfortunately the sides of the hole collapsed and then filled with rain just recently, Which cost me an additional $1000.00 to re-dig. I understand it's a manufac... read more
There was no clarification on the difference between standard shipping to canada and ups canada and there was a price difference between the two. I chose the more expensive shipping hoping it will come quicker. Then I spoke with someone on your chat and it took 40mins to get th information I wanted...which was incomplete.
Web page problems
Easy
Couldn't find any solar cover clips.
I lost items in my cart a few times and the descriptions under the pool items (ladder etc) you could use more descriptions or pics to illustrate what you're getting.
Took too long to ship. Pretty much used to vendors shipping same or next day. Would have purchased elsewhere had I known.
Your information on the parts ordered is not exactly clear but I have deduced that the number of parts will be correct. If not, I will be contacting you. Thanks for the website availability. Have a good day.
Frequently asked questions about Royal Swimming Pools
How is Royal Swimming Pools rated?
Royal Swimming Pools has a 4.7 star rating with 5,783 reviews.
When is Royal Swimming Pools open?
Royal Swimming Pools is closed now. It will open tomorrow at 8:00 a.m.