Ruffin'It Resort

Tyler S. 

on Yelp

8 years ago

We've had two really poor experiences with Ruffin' It. We'll be going elsewhere next time we need a hotel stay for our dog. At the time of the one-night stay, our dog was in a cone and needed medication with his meals. When I made the reservation online, I left this in the notes section. We had an email interaction right after I made the reservation with the front desk, where they hadn't looked at the notes section and were unaware of his needs (I can let that slide). But then they called my wife several days later to confi... read more

Toril E. 

on Yelp

9 years ago

I called Ruffin' It about two weeks ago, since I had just relocated to Madison, got a job and needed day care for my dog. I told them when I was supposed to start fulltime work, and they told me how to proceed with the application for day care. After spending $50 on an unneeded vet visit due to faulty wording in their 12-page agreement (they state that vaccinations must have taken place within the last 11 months, while in fact they just need to not be expired, which could mean anywhere from 1-3 years), we showed up for the... read more

Mano M. 

on Yelp

9 years ago

I used the place for 12+ weeks for my dogs playgroup Saturday. Was good... until last week. They do the playgroups every saturday, provide nice coffee + donuts. I moved over to them from Taby and Jack's which is very good but far from my new house. Out of 12+ weeks I went there, I and my dog had a good time, I was expecting the same last saturday but was just the opposite. There was a new lady managing the playgroup and she wanted to bring some new rules, such as "dog owners always watch dogs" , which I usually do, except wh... read more

Wojo's M. 

on Yelp

10 years ago

My husband and I adopted our very first dog about a month and a half before we brought her to Ruffin' It for a playgroup. We had taken her to various dog parks and while she had a lot of fun and never physically attacked any dogs, we were concerned that she barked very aggressively and seemed toy possessive. None of the owners at the dog park seemed concerned about it (she's half lab, half beagle so she has a very loud "hound" bark) and had been very reassuring, but we wanted an expert's opinion just in case. That's what led... read more

Edwin C. 

on Yelp

10 years ago

Don't do it, just don't do it. Not if you love your dog as much as I do. My one year old lab mix (loves dogs, very well socialized, does GREAT at daycare at another place) just finished his third stay. Three strikes and you're out. The first stay, he returned home with a cut on his ear, which we were told was from some rough play that happened during daycare. Those things happen, so we let it slide and decided to book another stay due to another trip out of town. His second stay, my dog was returned without any registr... read more

Hazel H. 

on Yelp

11 years ago

After having a last minute trip come up I decided to visit the Ruffin it resort to see if I could board my small dog for the 5 days I was away. I asked about the availability of the bungalow 'room' but they were full so it would have to be the next grade up at $5 a night more. I thought this was fine until I viewed the rooms and the only difference was that it had access to a patio, which would be sealed off due to the cold weather. Turns out that means there is no difference in the rooms at all. Due to lack of other option... read more

Beth C. 

on Yelp

11 years ago

My dog and I are new to town. I had to travel for business and needed a place to board my 15 lb poodle mix. I was excited about Ruffin' It based on their brochure. I was still a little nervous about dropping my dog off in a new place. She stayed four nights. when I brought her home, I immediately noticed two large scabs on her breastbone. I was horrified going through the scenarios in my head of how they got there. The marks are most likely bite marks from another dog. I called Ruffin It back and left a voicemail asking ... read more

V K. 

on Yelp

13 years ago

I had a horrible experience with this place. My dog was 4 years old, and occasionally I've sent him to the daycare there. One day, he was dull when I've picked him up and went home. After sometime at home, I've realized that he was bitten by another dog and was bleeding. The situation was handled so badly by the management, I get nightmares even to think about the place. 

Jessie E K. 

on Yelp

14 years ago

The first time we boarded our dog, we brought her here. We did a visit, a sample day visit, and the staff was all very considerate and excited about her being there. We brought her for an overnight stay, and left specific instructions on her diet, her treats (and brought her food and treats for her) and paid for her to be in day care (out playing with other dogs instead of locked up.) We did everything we could to make it clear to the staff that this was her first time being boarded, and that she was a cuddle butt and would ... read more