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Sage Mountain
- Assisted Living Facilities
- Thousand Oaks, CA
About this business
Location details
3499 Grande Vista Dr, Thousand Oaks, CA, 91320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My parents have been at Sage for two months. Ian is definitely the best part of Sage. He has been so responsive to our parent's needs as well as ours. There were a few bumps in the road in the beginning and Ian helped resolve anything that came our way. My parents are adjusting which can be difficult, but the staff at Sage have really tried to make it easier for them.
I personally visited over 20 different communities in the area before selecting Sage Mountain for my mother. Even though there were some negative reviews I decided to visit. I knew right away that this would be the best fit for my mom. The energy in the common areas, the residents and staff conversations, the dogs visiting residents along with the location made it the right choice for us. Melissa, Nidia, Ian and Nicolle have gone out of their way to make my mom's transition as easy as possible. The community of residen... read more
Business response:
We appreciate your comments regarding Sage Mountain! I’ll share your kind words with Melissa, Nidia, Ian and Nicolle. Have a wonderful rest of your day. -Kim, Culture of Caring Team
I dont often write reviews but I felt I would because I depend heavily on reviews + my own thorough research and I learned a lesson with this situation and a huge decision when searching for memory care for your loved one that you Cant always go by reviews!! We looked at every single one almost & not feeling good about any in our budget I decided to look here anyway since its fairly new & real close to us, and this is the one we chose! I knew right away with seeing it, talking to staff, going a few times, and seeing the ... read more
Love it nice staff outstanding facility , 5 star dinning per my mother-in-law she is definitely a foodie so we want to make a note of that ... This is a place where I definitely want to grow old I like it I like it a lot
Business response:
Hi Diana, thank you for taking the time to write this review! Sincerely - Jordan, Culture of Care Team
My experience with Sage mountain has been absolutely incredible. Victoria Spencer the Senior Director of sales and marketing is by far the most knowledgeable and kind person. This has been a very difficult time of making the decision to find a home for a loved one and she is putting our hearts at ease while we decide. Thank you Victoria.
Business response:
Hi Daretye, thank you so much for taking the time to post a review! We're so happy to know that Victoria has been helpful for you and your loved one while you consider your options. We understand that this can be a difficult time, so we firmly believe in making every experience as exceptional as possible. If you have any questions, feel free to call or stop by any time. Thank you again, Daretye, and have a great rest of your day. -Shawn, Digital Marketing
My father was one of the first residents to move into the Memory Care area at Sage Mountain. Although the surroundings at Sage Mountain are lovely, it was a difficult and worrisome decision to move him from the home he had lived in for 35 years to assisted living memory care. He has now been there for two months. The Sage Mountain Memory Care Department exceeded my expectations regarding the care they provide to my father. First of all, the Director James Christensen is excellent and caring. He and his staff prepare pro... read more
This senior living is strictly for people who need "No Care". They do a prior assessment of incoming residents before move in. They advise what the extra level charges will be at that time. Then, they don't provide the care they agreed to give. Two weeks later, they come back with double rates due to a "change" in care. The caregivers had no idea how to care for my father. I had to show them how to provide the care they stated they were capable of giving and should have known how to give. The lack of care caused a horrendous... read more
If I could rate this establishment a 0 stars I would they treats employees super bad has no time concept or doesn't know how to employ and will neglect residents for hours and will make u pay for mold in there carpets that they should pay for and all the employees get payed horribly and management is a joke stay away do not put your family here u will regret it
My mom was in the Memory Care facility for a year and half. We loved the staff and were very aware that they have a tough job. After my mom fell twice in one week and broke her shoulder, we asked for more care since she was a fall risk. Before she was even released from the hospital and not even reevaluated, the higher ups at Sage Mountain decided to charge us double for her care..... over $14,000 a month! We moved my mom out within 48 hours to a board and care where she is receiving way more care and cheaper than what w... read more
Frequently asked questions about Sage Mountain
How is Sage Mountain rated?
Sage Mountain has a 3.9 star rating with 103 reviews.
When is Sage Mountain open?
Sage Mountain is closed now. It will open tomorrow at 9:00 a.m.