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Sage Mountain
- Assisted Living Facilities
- Thousand Oaks, CA
About this business
Location details
3499 Grande Vista Dr, Thousand Oaks, CA, 91320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The female front desk (1/20/21) at approximately 11 am to 12 noon. I didn't catch her name but there was only 1 female front desk rep at the hour I mentioned. The attitude she gave in person and even through phone really got me irritated. Mind you, if you need to put someone on hold. Let them know. If you have to instruct someone, do it with polite customer service. Even witnessed her gave attitude to her colleague.
Business response:
Good morning M J, I hope your day is going well. My name is Jordan, and I work at the Milestone Support Center (located in Vancouver, WA). We at Milestone regret to hear that your experience did not meet the high expectations that we set. We'd like to put you into direct contact with a member of our operations team so we can address your concerns appropriately. Can you please send a private Facebook message with your preferred contact information? I can then have a member of our operations team reach out to you directly. Tha... read more
From my experience with this place, it seems there is NO LEVEL OF CARE here for those who need assistance with dressing, bathing, eating, or physical company. (I cannot comment on other needs or facility offerings). We recently had an extremely unfortunate experience at Saje and were unable to check on our loved one for 6 weeks (due to COVID restrictions) to comprehend the level of neglect he had faced. After removing our loved one from this facility, we hired private care - many of which told us they had quit their jobs ... read more
Business response:
Good afternoon, Morgan. Thank you for reaching out. A member of the regional team would like to speak with you directly. I will send you a direct message with the contact information. -Kim, Culture of Care Team
Absolutely disgusted with this place. after hearing from multiple nurses and having a feeling that my grandfather was not taken care of we took him out of the home only to find out that our fears were true. His back was covered in bed sores in my opinion from not being moved, not to mention the amount of pain he was in from being bed ridden. His heart is failing and was in the home for 24/7 care to assist him but it seems as if the nurses never came to him when he called. We've taken him out of this disgrace of a care home... read more
Business response:
Good afternoon, Kaera. Thank you for reaching out. A member of the regional team would like to speak with you directly. Please call Martha at 805-603-6056. -Kim, Culture of Care Team
Frequently asked questions about Sage Mountain
How is Sage Mountain rated?
Sage Mountain has a 3.9 star rating with 109 reviews.
When is Sage Mountain open?
Sage Mountain is closed now. It will open tomorrow at 9:00 a.m.