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Sage Mountain
- Assisted Living Facilities
- Thousand Oaks, CA
About this business
Location details
3499 Grande Vista Dr, Thousand Oaks, CA, 91320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I most like the friendly and dedicated staff and the nice facilities. I like least that the staffing levels seem too lean in Memory Care at times to support all the resident's needs in a timely manner.
This place looks beautiful on the outside but once you go inside it's totally different. My father was there for 2.5 years. Huge turn over in management . Quality of care is a zero. Always understaffed, but they deny it. Always a different sorry when a caregiver calls vs what management says. I called corporate twice in regards to their management and how things go there. Always going to do better . If you dont want your family lives to be shortened, dont take them there. Over price for the quality of care and the food is ho... read more
Business response:
Hi Sheri, we take your concerns seriously and welcome a conversation should you wish to discuss it further with us. Staffing in particular has and continues to be a challenge for all assisted living nationwide through COVID and even today, but we are thankful for a core group of staff who have continued to care for our residents as we pull out of the pandemic together. I encourage you to read about our COVID response on our website homepage at www.milestoneretirement.com/covid-19-precautions
In the two years since Sage Mountain opened, they have been through 4 managers, a corporation purchase, heavy staff turnover, and several cooks. The communication to residents and families is horrible. My parents complain about the food -- definitely not "gourmet" as advertised. Weekly amenities such as house cleaning and laundry are not consistently done (or not done at all). My parents are paying a hefty price for services they are not receiving. Management passes off blame and does not adequately communicate policies and ... read more
Business response:
Hi Kim, we take your concerns seriously and welcome a conversation should you wish to discuss it further with us. We operate among the top assisted living providers and use a robust system to deliver care to all residents according to their documented needs. I would encourage you to follow us on social media to see the food coming out of the kitchen every day – we’re thankful for an excellent culinary staff and hear good things from the residents.
As of [date removed] there are 41 residents with COVID and 20 staff. They are awaiting the latest test results so this will likely go up. They were not consistently following their own COVID prevention guidelines. Often staff entered the facilities without ppe and/or removed masks while on duty. They encouraged residents to visit family during the holidays and did not consistently quarantine and test them after they returned. As a result by [date removed] the outbreak had begun. By [date removed] it had spread from memory ca... read more
Business response:
Hello, Lynn, ensuring the health and well-being of our residents and employees is always our highest priority. We are following all recommended guidelines from the Centers for Disease Control and Prevention (CDC) and have intensified preventative flu season measures. I encourage you to read about our COVID response on our website homepage at www.milestoneretirement.com/covid-19-precautions
Beautiful facility with VERY poor management, high caregiver turnover and poor communication with families. It is a shame because the facility itself is wonderful. So much to offer the residents.
Business response:
Hello, we take your concerns seriously and welcome a conversation should you wish to discuss it further with us. Some turnover is normal in a well-run building, but we are also thankful to have many employees who have been with us since the start. We would enjoy your visiting the community again if you would like to see where we are today.
Frequently asked questions about Sage Mountain
How is Sage Mountain rated?
Sage Mountain has a 4.1 star rating with 75 reviews.
When is Sage Mountain open?
Sage Mountain is closed now. It will open at 9:00 a.m.