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Schneider Roofing & Remodeling
- Home Services
- St Charles, MO
About this business
Location details
105 N. Main St., Suite 104, St Charles, MO, 63301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Lack of communication, customer service, and basic respect. We had unanswered and unreturned phone calls for weeks, which is common for them if you read yelp reviews. When I called because no one showed up for the repair today, the receptionist had no record of an appointment being made and no record of us or our home. She called back later with more information, and passed the phone off to Bob, who is the most rude, disrespectful human I have ever interacted with, who told me they cancelled their appointment and were no lon... read more
They don’t stand behind their warranties. Job done in 2016 with a 5 year warranty. Over the next 2 years we have had to have them come out multiple times and the problem keeps getting worse. Rather than honor their warranty they stopped returning calls.
This was a repair job from work previously done. It took weeks for them to get back to me and weeks again to actually come out.
I’m not sure what is going on with Schneider now. Have used them in the past with no issue. The latest repair we had done has been a mess from start to finish-no reply to phone calls, estimates took forever to get completed, and the final straw when I paid the final payment they charges my credit card the entire job amount not the amount due! The work is done well but the office staff is very poor.
When you are a new customer they treat you really well but after that it takes them like a week to just get back to you.
Beyond hate!!! I am about to come out of pocket because of this silly company!! Use T&E roofing before here!! Rip off! Costing me money again because of sloppy ass roofing job. They came back out for a third time after water started coming in where they"fixed" my roof!! The gentleman that came and agreed my flashing job was shit!! Took pics of all types of damage!! The worker politely let me know that and I quote " Charlie schneider came from a different upbringing so he might have done a rush job because of the neighborhood... read more
Unfortunately, we had some of the worst customer service we have ever had with a company we have hired to do work. This was a small job, but on a deadline because we are selling our house. Communication was poor, and if we hadn't kept calling, the job wouldn't have gotten done. No one seemed to know what needed to be done. We called in our payment information to get on the schedule and we had to call back twice to even get the job scheduled. Every time we called, we were told someone would call us back and they never called ... read more
Unfortunately, we had some of the worst customer service we have ever had with a company we have hired to do work. This was a small job, but on a deadline because we are selling our house. Communication was poor, and if we hadn't kept calling, the job wouldn't have gotten done. No one seemed to know what needed to be done. We called in our payment information to get on the schedule and we had to call back twice to even get the job scheduled. Every time we called, we were told someone would call us back and they never called ... read more
Business response:
It is sad how you help someone sell there home by doing work in a short time. We did not have his signed contract till 4 days before work was done. Travis said he sent it n, so maybe that was our fault. I told him I would rush job to help. Called personally twice and emailed him. Sent paid invoice and lien to make house closing go fine. Don't know what else we could do to help.
Frequently asked questions about Schneider Roofing & Remodeling
How is Schneider Roofing & Remodeling rated?
Schneider Roofing & Remodeling has a 4.8 star rating with 672 reviews.
When is Schneider Roofing & Remodeling open?
Schneider Roofing & Remodeling is open now. It will close at 7:00 p.m.