This profile has been claimed by the business owner or representative.
SecurCare Self Storage
- Self Storage
- Arcadia, CA
About this business
Location details
5630 Peck Rd, Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Darlene was awesome to work with!!! She made my stress level come down a notch. I got my Storage, my Truck, my Lock, my Insurance all for an amazing Price!!! I would recommend this place to anybody!!! Thank You StorAmerica for making my storage needs very simple and affordable!!!
Our company needed some additional storage space and the rates here were very competitive. Daniel was great and so helpful! Multiple times he said that he would call me to get me some updates and info and every time he came through. Customer service alone got the 5 star rating!
If there's one thing I hate is moving but when I walked into StorAmerica they made my day a lot better!!! Marilyn and Darlene were such a blessing that how could I go anywhere else! Thank you StorAmerica for the great customer service!
I was looking for a storage place and saw this place so I just walked in. The attendant, Joyce was very nice. She showed us a couple of units. The special she offered us was the best price I'd seen for that size unit. We signed the papers and we were able to reserve their free moving truck for the next day. They had the truck ready for us in the morning and we had it from 9 am to 4 pm and the only charge was $20 for insurance. We made two trips and we were able to get everything into our unit. So far everything has gone grea... read more
I've had an overall bad experience with SecurCare. To call it "secure" is inaccurate. First of all, about 9 months into my rental, my unit was robbed/trashed. Management was blase about it, saying the lock hadn't been tampered with, and since I am the only one with keys, they didn't know what to tell me. The indifferently told me to call the police to file a report, if I wanted to. It didn't make any difference, since I didn't have a written inventory or receipts for what was in the unit, and felt like filing an insuran... read more
Business response:
We apologize for falling short of your expectations and understand your frustration with these serious issues. The theft of your belongings, lack of support from our storage specialists, water damage from the sprinkler system, and multiple rent increases during your stay are unacceptable experiences that no customer should endure. We take your feedback seriously regarding the security of your unit and the handling of both the theft incident and fire-related water damage. Your concerns about precious books, papers, and orien... read more
Beware ... the units have a gap between the walls and ceiling. Birds perch there and crap all along the edges. So if you must use this place, store your belongings AWAY from the sides, in the center only. Also, once they get you in with their "great prices," they raise the rent every six months. I was out of state so I was stuck leaving my stuff there for nearly two years. If you look closely at the second photo, you will see besides what the birds left behind, there were also smaller black droppings (rats? roaches? IDK). Th... read more
Business response:
Dear Sandy B, We are sorry to hear about your experience. We encourage you to speak with our facility staff for prompt assistance with this matter. Thank you for your feedback and attention to this situation. Please contact our staff at StorAmerica Arcadia if you have further questions or concerns. Regards Management.
Rat droppings in all corners of the storage room. I'm amazed that the rooms are not 100 secured and rats can move freely between them.
Business response:
Mario, We're sorry that you've found the condition of our facility to be lacking. We've passed your concerns along to our leadership team to be reviewed and addressed. -Management
If you value your possessions, DO NOT store them at StorAmerica Aracadia. I lost most of my furniture and belongings due to a MAJOR rat infestation. Nearly everything I had, valued at well over $20,000, was ruined due to rats chewing on furniture and boxes, and leaving feces and urine EVERYWHERE. I even lost my very expensive designer bag. Not to mention the cost to dispose of these items, and sterilize the few items salvageable. There was a family of rats, dead and alive, living in or around my unit. Beyond the frustration ... read more
Business response:
Dear Michael, We regret to hear about your experience at StorAmerica Arcadia, just as we have communicated to Devin last month. You acknowledged that you did not store any food in your unit as it relates to any rodent issues, and we cannot reiterate enough that food storage is the #1 cause for rodent activity at most storage facilities. Unfortunately, it only takes 1 tenant in violation to negatively impact many neighboring units, which appears to be the case here. If you check our review history, you'll discover that we ha... read more
StorAmerica in Arcadia is infested with rats and is a health hazard especially for anyone with a compromised immune system. I was a tenant for 6 months and this is what happened to my property. I don't recommend using them unless you want to lose everything. Rats and other animals at StorAmerica Arcadia bit through cardboard, plastic and wood so don't think your goods are safe and protected. - Rat urine everywhere damaging wood and fabric surfaces - Feces everywhere (try not to breathe it in while clearing your goods out) -... read more
Business response:
Dear Devin, We're incredibly sorry to hear about this incident involving your storage unit at StorAmerica Arcadia. In addition to hiring a pest control vendor to perform preventative maintenance at our facility, our team does all that they can to abate rodents and other pests. Rodents will find ways to occupy units with food or adjacent units that store these types of items. It is for this reason that we ask our customers to not store any food or perishables in their units, and any large appliances be appropriately cleaned o... read more
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.5 star rating with 350 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.