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SecurCare Self Storage
- Self Storage
- Arcadia, CA
About this business
Location details
5630 Peck Rd, Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
As a totally unsatisfied customer I have been given the run around. I have lost wages trying to pay my rent on time only to find the office closed during open office hours. I had to leave early twice from my job trying to hunt down the office being open. Like I said, I have lost wages over this and when I asked for compensation over my bill due to their shortcomings, they said nothing!
Business response:
Dear Todd, We're sorry to learn that you're not enjoying your experience so far at StorAmerica Arcadia. Our office may be periodically closed throughout the day for our staff to complete tasks both on and off the facility. In this case, our manager had left to do a bank deposit at the time of your visit, and she would have left a return time on the door as to when she would be back at the office. Please keep in mind we also accept payments via mail, dropbox, automatic debit, on our website, and by phone. Additionally, we hav... read more
This place was nothing special We used thee floor storage room for a year and it was the lowest price in town but u get what u pay for. We now moved into our new home and I have roaches in my washer and dryer . I'm just hoping they aren't anywhere else . The only thing that was nice were the girls customer service but they seem to always take long lunches are there office is always closed . I wouldn't recommend this storage place unless ur tight on money.
Business response:
Hi Breanna, Thank you for your business. We appreciate your review and will contact our pest control vendor immediately to inspect and treat the affected area to eliminate this insect problem. We apologize for the inconvenience, and will be in contact with our staff to provide further assistance for your troubles. Kind Regards, Management
Horrible experience. I rented with stormaerica because they offered a free moving truck. The day of moving they informed me that the truck is in the shop and will be unavailable until further notice. I have rented for a month and will be vacating before the 10th of the month, according to the policy it states that if I vacate before the 10th they will pro rate my rent. They charged my card the full balance of a month of storing. I informed the employee I will be vacating and she said "oh sorry the card has been charged with ... read more
Business response:
Ms. Day, We are sorry that the truck was not available at the time of your request. We strive to do our best to accommodate all customers as much as we can. Unfortunately, the truck is something we need to schedule with advanced notice, as it is a very popular service. We do have a strict policy for refunds, but we will research your account and someone from our team will get back to you soon. Please feel free to contact the office at 626-303-3000 with any other questions or concerns. We thank you in advance for your patienc... read more
The storage a good and clean But the costumer service suck. I had multiple storages different time and never had a problem until I closed my account with store manager Liz D. I took all my stuff out on Sunday which the office is closed. I forgot to call on Monday and was charged 11$ for another day because i got too busy and forgot to call. They said that if I didn't pay it would go to collections. Really for 11$ and I forgot to call. Liz D was not helpful don't go to here go to the store owner way helpful than Liz D.
Business response:
Dear Edward, We apologize on behalf of StorAmerica Arcadia; our Assistant Manager was just enforcing the contract. If you wish to further discuss your complaint, we'd be more than happy to contact you personally. You can send us a private/direct message and leave your telephone number, date, time that is most convenient for you. Regards, Management
It's meh, okay, except for when the guy upstairs flooded my unit and they called me, and I spent 6 hours in the heat of summer hauling everything out and cleaning up the mess with only a token bit of help (they let me use a shop vac for a few minutes to suck the water up). But what really fries me is they ripped me off for almost 3 years on their probably phony "insurance" to the tune of an extra $300. I didn't need it, my renter's insurance covers my locker, and I declined theirs because it did. I did that for around 10 y... read more
Business response:
I do apologize for any inconvenience this may have caused. I would like to speak to you in regards to the experience you had at this property and get this resolved in a timely manner. Our corporate number is (949) 833-7603 and my extension is 117. I look forward to speaking with you and finding a resolution.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.5 star rating with 349 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.