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SecurCare Self Storage
- Self Storage
- Ontario, CA
About this business
Location details
1661 S Campus Ave, Ontario, CA, 91761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I would give this place a -0009 do NOT give my money to this facility. I repeat its cheap but all your stuff will be ruined. I have had storage units in the past that I have left satisfied and I cannot be more far from that. My boxes and bags have bugs living inside them. My mattress is COVERED IN INFESTATION, rats went through all my bags. I should've left the first day and that is one of my biggest regrets. Trying to help everyone and please listen when I say the quality reflects the price, pay more somewhere else and save... read more
Business response:
Dear Arely C, We apologize for the inconvenience you experienced. Our access hours were put in place to ensure the safety and security of our facility and customers. To prevent unauthorized access beyond these hours, our system does not allow for a grace period. If you have any questions or concerns, please do not hesitate to contact our staff at StorAmerica Ontario. Thank you for storing at StorAmerica Ontario. Regards, Management.
Brand new travel trailer only had 6 months was stolen from this facility February 2023. Someone stood watching on street until someone opened gate then followed them in. Manager was onsite when this was happening and sadly nothing g was done to prevent it. Happened around 8:30 on a weekday. After thief broke lock off trailer and hitched up drove around facility until someone opened gate and could follow them out. Manager stated she noticed this happening but got distracted by someone coming into office so did nothing until p... read more
Business response:
Dear Yvonne, We are sorry for all the events that transpired and the inconvenience experienced. Although our staff does their best to ensure a safe and secure environment for all our customers. We understand that incidents like these at times may be difficult to avoid or detect properly. Our staff has the task of not only being diligent with security but also with customer service with the rest of our tenants. Additionally, is it our understanding that our staff made the necessary efforts to assist you and our law enforcemen... read more
I have been using the storage facility for over 8 years and I've never had a problem with them until now I'm in a bit of my financial situation and I asked him if I could pay them late and they said no I am totally appalled by their attitude towards the situation as I pay them every month Faithfully I would not recommend them to anyone at this point with their unkindness towards a situation like mine it's not that I'm not going to pay them I asked if I could pay them late never-the-less I did pay them even though it's creati... read more
Business response:
Hi Regina - We apologize for your inconvenience when you get a chance, please call our District Manager Sabrina Gonzalez at 626-784-8020 (sabrina@guardiansc.com) (or private message this account) and leave your contact information, as well as a good time to call, so the district manager can get a hold of you to discuss your concerns while storing with us. We appreciate your business and look forward to speaking with you to resolve this matter. Thank you!
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.6 star rating with 318 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open tomorrow at 6:00 a.m.