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SecurCare Self Storage
- Self Storage
- Ontario, CA
About this business
Location details
1661 S Campus Ave, Ontario, CA, 91761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
We are new to the area and enjoyed that the staff at this facility is always helpful, and incredibly kind. We are able to access our unit, know that it is safe and recycle on site for the electronic items we possess. The truck rental was great and the prices are very reasonable. We are not made to feel like we're part of a sales antic, or grouped like cattle, or that our ideas, questions are made light of and we truly appreciate this. We are very satisfied customers!
I was amazed at how clean this facility was. Coming from a Public Storage unit just down the road, I wasn't sure it could get any better. The inside units have 4-foot or 8-foot roll up doors (depending on the size of the unit), giving quick and easy access to everything you are storing. I was able to save a few $ by leasing two 5x10 units across from each other (each with 8-foot roll up doors for access) which was perfect for our needs. The facility is VERY clean. They also have oldies music playing in the hallways which ma... read more
SHADY. GREEDY. NSA Storage's is just another greedy corporation. Seems like a great deal up front, they beg you for a 5 star review when you check in your stuff then raise the rent in 2-3 months which I could understand in like a 6 month or year evaluation but not right away. It went from $125 to $151 for a 10x10 and now they know you're committed with your stuff moved in so it's just a shady deal and wrong. This price change was never mentioned either.
Business response:
We apologize for falling short with pricing transparency and sudden increases. Please contact us at (909) 220-5635 to discuss your concerns.
AWFUL my storage unit has been robbed and they refused to do nothing about it, i paid extra for insurance and yet i still haven't receive a status on whats going on they may be "cheap" but they are unprofessional they are lazy they wont do anything to help you and they'll give out your information to anyone DONT RENT A UNIT TO THIS LOCATION otherwise your shit will get stolen and they wont do anything
I keep calling this location because the payment has not been drafted from my account, No one ever answers and no one calls me back .. this is ridiculous.. What other number is there to call ?? I'm not gna pay them late charge fees when they don't answer or call back ... they state they close at 6:00 pm but yet no one ever answers
I would give this place a -0009 do NOT give my money to this facility. I repeat its cheap but all your stuff will be ruined. I have had storage units in the past that I have left satisfied and I cannot be more far from that. My boxes and bags have bugs living inside them. My mattress is COVERED IN INFESTATION, rats went through all my bags. I should've left the first day and that is one of my biggest regrets. Trying to help everyone and please listen when I say the quality reflects the price, pay more somewhere else and save... read more
Business response:
Dear Arely C, We apologize for the inconvenience you experienced. Our access hours were put in place to ensure the safety and security of our facility and customers. To prevent unauthorized access beyond these hours, our system does not allow for a grace period. If you have any questions or concerns, please do not hesitate to contact our staff at StorAmerica Ontario. Thank you for storing at StorAmerica Ontario. Regards, Management.
Brand new travel trailer only had 6 months was stolen from this facility February 2023. Someone stood watching on street until someone opened gate then followed them in. Manager was onsite when this was happening and sadly nothing g was done to prevent it. Happened around 8:30 on a weekday. After thief broke lock off trailer and hitched up drove around facility until someone opened gate and could follow them out. Manager stated she noticed this happening but got distracted by someone coming into office so did nothing until p... read more
Business response:
Dear Yvonne, We are sorry for all the events that transpired and the inconvenience experienced. Although our staff does their best to ensure a safe and secure environment for all our customers. We understand that incidents like these at times may be difficult to avoid or detect properly. Our staff has the task of not only being diligent with security but also with customer service with the rest of our tenants. Additionally, is it our understanding that our staff made the necessary efforts to assist you and our law enforcemen... read more
I have been using the storage facility for over 8 years and I've never had a problem with them until now I'm in a bit of my financial situation and I asked him if I could pay them late and they said no I am totally appalled by their attitude towards the situation as I pay them every month Faithfully I would not recommend them to anyone at this point with their unkindness towards a situation like mine it's not that I'm not going to pay them I asked if I could pay them late never-the-less I did pay them even though it's creati... read more
Business response:
Hi Regina - We apologize for your inconvenience when you get a chance, please call our District Manager Sabrina Gonzalez at 626-784-8020 (sabrina@guardiansc.com) (or private message this account) and leave your contact information, as well as a good time to call, so the district manager can get a hold of you to discuss your concerns while storing with us. We appreciate your business and look forward to speaking with you to resolve this matter. Thank you!
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.6 star rating with 295 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open tomorrow at 6:00 a.m.