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SimonMed - Casa Grande
- Diagnostic Imaging
- Casa Grande, AZ
About this business
Location details
1664 E Florence Blvd, Ste 18, Casa Grande, AZ, 85122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I was scheduled for imaging Mar 14. A call the night before said there was no tech available. Rescheduled for Mar 24. Received a message the morning of; No tech available. Rescheduled again for Apr 7. Received a confirmation email. I went inside and was told the tech was helping in another room and couldn't do my imaging. They said they tried to call me, but I received none. my father had a scan scheduled last year and was told upon arrival there was no tech available. So had to reschedule. This is unacceptable to be treated... read more
Business response:
Hello Shelley, thank you for taking the time to leave us a review. We are actively working to improve our systems and processes and appreciate your feedback. Thank you.
Every time I use Simon Med I have nothing but problems!! Today’s issue.. 1st I get there to be told they don’t have an order (I physically dropped it off 2 weeks prior so they lost my order) so I had to call my dr office to get a verbal order. 2nd- they only scheduled me for 2 ct exams when I specifically said all 3 when I scheduled. 3rd- they can’t do the 3rd exam without an auth and because they scheduled me wrong they didn’t get the auth. So now I’m sitting here waiting for them to get auth for my 3rd exam so I can have t... read more
Business response:
Hello Amber, we are sorry to hear this and would like to learn more. Can you please email info@simonmed.com so we may reach out to you. Thank you.
It took 3 trips (driving 30 miles round trip) to get my XRays done. I was told for 2 days prior that the tech would be there only to arrive and be told she was leaving early. I sat for 2 hours to get them done. The tech was unfamiliar with adjusting the machines and I over heard the other tech ask about one view and the original tech said it was good enough. You might as well put up a neon sign that says OUR TIME IS MORE VALUABLE THAN YOURS!
Business response:
Hello Shari, we are very sorry to hear about your negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
The casa grande office is horrible!! My appointment was at 1:30 and I didn’t get in until after 3:00!! When I went up to check on my appointment, I was told “your next” but that never the case so they weren’t being truthful. When I finally got back for my MRI, my technician was rude and acted like he was mad at his job. When it was finished, I could have used help getting up from the machine but he just walked out. I will NEVER go back there again!!
I called to schedule an URGENT MRI for my left knee because I had a fall due to a seizure in my shower and my knee hyperextended the wrong way. Had an xray in the hospital and went to see a banner specialist who wanted me to use banner imaging and I told her I'd like to use simon med in casa grande bacuse 1. It's in town and with my injury I didn't feel comfortable driving to Mesa for imaging and 2. I had gone there for an US for myself and they were quick and an US for my son which I had to reschedule due to US machine bein... read more
The receptionist at the front desk is very unprofessional. Spoke very rudely and acted like it was my fault that I did not have the authorization from my dr. I heard her speaking to other ladies that were there to get mammograms. She needs sensitivity training. These ladies are their for possible cancer diagnosis and sensitivity training would greatly be helpful. The MRI tech was great. Very friendly. This was my 2nd visit with them in at least 6 mos.
Business response:
Hello Christine, we are very sorry to hear about the customer service you received from our staff. We will address this with them. Thank you for taking the time to share your feedback.
Did not care for any part of my experience
Waited 2 hours for walk in X-ray. Most unprofessional office Staff. Continuous talking and laughing Loudly. Not Friendly! This In casa grande office!
Recommendedwalk in X-rays. but this last time they made us wait for almost 2 hours without giving us reason
Business response:
Thank you for the feedback.
Frequently asked questions about SimonMed - Casa Grande
How is SimonMed - Casa Grande rated?
SimonMed - Casa Grande has a 4.4 star rating with 3,513 reviews.
When is SimonMed - Casa Grande open?
SimonMed - Casa Grande is open now. It will close at 5:00 p.m.