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SimonMed - Casa Grande
- Diagnostic Imaging
- Casa Grande, AZ
About this business
Location details
1664 E Florence Blvd, Ste 18, Casa Grande, AZ, 85122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Checked in at 9:47am (2 hours and counting) for an XRay. They have helped two waiting rooms of people who came in after me because they want to collect $3 from me that I do not owe. I have cancer and met my out of pocket maximums, copays, coinsurance and deductibles for the entire year 7 months ago. I showed them my health insurance website that shows I owe zero and they are making me wait until they contact my insurance directly, but my file has been sitting there, untouched for over two hours.
Business response:
Hello Teri, we apologize for the negative experience you had with us. We are working to improve our site workflow to prevent long wait times such as these, and we will address this with the staff. Thank you for sharing your feedback.
I was scheduled three different times. First time they had the wrong day and I took off from work 3hrs early. Second time they said I had a $500 copay I have no copays with my insurance. Last time a was scheduled for 3 MRIs and was called a couple hours before the appointment to be told they couldn’t do two of them. What a pain...
Staff is somewhat unorganized and you leave unconvinced they have your paperwork and health records secure. Long wait time was the topic of conversation in the waiting area; two hours seemed the average length of time and those people all had appointments!
Business response:
Hello, we do apologize for your experience with us, and for any inconvenience we caused. We are working to improve workflow at our sites to prevent situations like these in the future. Thank you for taking the time to leave your feedback.
RecommendedI arrived at 3:45 which was 30 min before the required time although wasn’t actually seen till 5pm. The delay was due to staff conversation at the front desk instead working ( speaking on personal matters about plans for the evening). I will not recommend this place to others.
Business response:
Hello Alberta, we do apologize for your experience with us at your last visit. We will address this situation with the staff. Thank you for taking the time to leave us your feedback.
Two hours to get a simple chest ex Ray.
Business response:
Hello Karen, we do apologize for the wait you experienced at your visit. We are working to improve the workflow at our sites to prevent long wait times in the future. Thank you for taking the time to leave us your feedback.
Terrible front desk customer service. I was first one to arrive for routine xray and watched 3 people taken in front of me with no explanation given. When I ask questions I was treated rudely. Finally after 1 hour was called back. Definately will never use them again.
Business response:
Hi Tim, thank you for reaching out to us. We value your feedback and apologize for the customer service you received. We are looking into this situation and a member of our management team will be reaching out to you. Thank you for your review and we hope you have a nice day.
Frequently asked questions about SimonMed - Casa Grande
How is SimonMed - Casa Grande rated?
SimonMed - Casa Grande has a 4.4 star rating with 3,513 reviews.
When is SimonMed - Casa Grande open?
SimonMed - Casa Grande is open now. It will close at 5:00 p.m.