Smile Direct Club's cover image
Claimed

This profile has been claimed by the business owner or representative.

Smile Direct Club

4.6

About this business

The first step to getting a straighter smile for up to 60% less with SmileDirectClub is visiting one of our SmileShops or ordering an at-home impression kit. We make a 3D image of your teeth to see exactly what's going on and align your smile. Your 3D smile is reviewed through remote teledentistry by a duly licensed dentist or orthodontist, who will guide your new smile from beginning to end – with a treatment plan that lasts, on average, 6 months. \n\nWhile SmileDirectClub removes the hassle of in-office visits, we work w... read more

Location details

9 W. Erie Street, Loft 5, Chicago, IL, 60654, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 4:00 p.m.
Tue8:00 a.m. to 4:00 p.m.
Wed8:00 a.m. to 4:00 p.m.
Thu8:00 a.m. to 4:00 p.m.
FriClosed
SatClosed
SunClosed
4.6524 reviews
Select a rating
Natalia J Gonzalez-Figueroa's profile image
Natalia J Gonzalez-Figueroa 
2 years ago

I have been wanting to start my clear aligner journey for a while now, but have always been so hesitant because Invisalign was personally out of my budget. I then discovered Smile Direct Club a few months ago & it seemed like a way better option for me. I was so excited to go to my first free 30-minute scan & honestly, it went a lot better than I expected! Nermin took care of me & he was the sweetest! He explained everything very well & left me feeling way more confident in my smile & the progress it could make. I then waite... read more

Just Jill's profile image
Just Jill 
7 months ago

Sold my husband a complete set of aligners at full price and never had any intention of providing the product. They filed for bankruptcy and refused to give a refund. No customer service, no money and no aligners. I will never support a business that has shady practices like using customer’s money to try to get out of legal trouble and then does not refund the money when it doesn’t work. They’re a completely unethical company! Run away as fast as you can! 

C. Haywood's profile image
C. Haywood 
2 years ago

SAVE YOUR TIME AND MONEY! I took my boyfriend to this location to get scanned for retainers and the technician talked and obviously did not pay attention to what he was doing. None of the retainers fit. The top retainers literally stick out and bulging into my boyfriends cheeks. The bottom never fit at all. We called smile direct asking for an appointment for a rescan, but instead they did a video chat and said that they will send more trays. Well, the second set of trays came in the mail and they are worse than the first s... read more

Cor Tez's profile image
Cor Tez 
2 years ago

I left feeling better about my dental options all because Nermis, Martha, and Jous helped me every step of the way. I look forward to seeing the end results and how much Smile Direct Club has improved my overall confidence living in a new city and state. 

Samantha Morse's profile image
Samantha Morse 
a year ago

This is a cool concept and actually quite affordable (especially with their current special), but the people helping you are a lot like car salesmen. They pressure you incredibly hard to sign up before you leave the building - even though the service is affordable it is still a lot of money and it gave me a gross feeling. Many strange things were said such as they would feel sorry for me if I didn’t sign up… I absolutely would have paid for this service if the people had acted like normal medical professionals. I am now incl... read more

View all google reviews

Frequently asked questions about Smile Direct Club

How is Smile Direct Club rated?

Smile Direct Club has a 4.6 star rating with 524 reviews. 

When is Smile Direct Club open?

Smile Direct Club is closed now. It will open at 8:00 a.m.