Solis Mammography, a department of Medical City Alliance

Judy N. 

on Yelp

a year ago

I have been a patient of Solis for more than 15 years. Last June I had to have a 2nd mammogram. I requested they bill my insurance first but they said they couldn't do that and set me up on a payment plan assuring me that if insurance covered the procedure it wouldn't take long to get my refund. Well, it took them more than 6 months to actually file the claim. Insurance paid 100% in December and I'm STILL waiting for my refund. Every time I call I'm told it take 6-8 weeks to process. It only takes them a minute to tak... read more

Jennifer R. 

on Yelp

a year ago

Surprise billing from Singleton despite that I want to a facility clearly named Solis. Singleton is not covered by UHC and Solis is. Watch out! 

Leslie K. 

on Yelp

a year ago

The location at Fort Worth 8th Avenue was fabulous. Employees working there were incredible. The billing system is horrific! They never even submitted to my insurance. I've tried to call three times and three times held for over an hour with no answer, just their hold music. Went online thinking I could do something there. No. No opportunity there either. I will now need to take off work and go back to location to have them fix this billing. I will never use Solis again, back to Texas health for me for future services. 

Kristina F. 

on Yelp

a year ago

They are doing illegal practices with their billing. The staff was fine but they made me pay for something that was covered by my insurance and now they claim they lost my information in a hacking situation and refuse to submit the claim to my insurance company because they said they lost it. I have emails with proof of my appointment and results and a receipt. They refuse to refund me and they literally lie and steal your money. 

Courtney V. 

on Yelp

a year ago

I was originally recommended to Solis by my gynecologist. I chose the alliance location for the convenience. The staff are for the most part nice. But the billing practices are shady. Here is why: this particular office location is associated with Singleton Associates (Radiology Partners). Google them with the word fraud and you will see that as of 2023 they are being sued by United Healthcare for pass-through billing schemes and for billing out of network when the patient thinks they are in network. I first found out sin... read more

Carie B. 

on Yelp

2 years ago

First, the care I received from every single person there was perfect. Very short wait. Can not say enough good things about the staff. Now for part that makes me want to scream. I gave my insurance card at time of service. Got a bill saying WPA insurance declined service. Well that is not nor has it ever been my insurance. I got online and corrected the info. Later I get a phone call from a woman wanting the corrected info. Me telling her that the only info that was incorrect was the company name was not suitable and she... read more

Deborah B. 

on Yelp

2 years ago

aside from repeatedly telling me I had cancer, they were rude, staff stayed on their cell phone, told me to check my insurance on what they would cover. when I responded on the survey they had so e women call me that went out of her to be rude. all of that aside, research how many unnecessary surgeries, chemo treatments, and radiation treatments are performed every year in the name of profit. The woman who responded to my survey told me they follow science (need I say more). She was condescending, rude and degrading, ask... read more

Sarah C. 

on Yelp

4 years ago

I am a Registered Nurse with 10 years of ICU experience, and I cannot emphasize this enough - DO NOT GET YOUR MAMMOGRAM HERE. Their billing practices are very confusing and seem deceptive, in my opinion. My initial mammogram was flagged as being abnormal. I am 41 years old and this was my second mammogram (the one from the previous year was normal). I was fearful and returned promptly for my follow up. After a more detailed mammogram and a sono of my breast tissue, the area they were concerned about was found to be norm... read more

Victoria L. 

on Yelp

4 years ago

I went to the facility for a mammogram back in April. I am fully insured and received a bill. I tried unsuccessfully to contest the bill and was then sent to collections. Finally after three hours on the phone with several calls to the facility itself I did not receive any help. I was given a phone number for Rosa imaging. Previously I was only given the number for MCA billing. Nobody could help me in the meantime collection agent for calling me over and over.There is no way to get any help from Solis. I have been going to t... read more