This profile has been claimed by the business owner or representative.
Solis Mammography Garland at Firewheel Town Center
- Diagnostic Imaging
- Garland, TX
About this business
Location details
4430 Lavon Drive, Ste 326, Garland, TX, 75040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My appointment was at 11:15 and at 12:15 I'm still in the waiting room with 3 others...2 people who arrived after me have been called in ahead of me. Hmmm... Response from Receptionist...my file was misplaced and will be handled by the person coming back from lunch. I guess they don't have to have good customer service at this place.
Why would you schedule someone for an appointment at 2:45 and then when I am called back I have 4 people ahead of me and she claims it will only be about 20 to 25 mins. First off we are in COVID and on top I don't like to sit around in a room full of other women waiting on my exam which again was scheduled at 2:45 and on top of that remind people of wearing mask correctly.
I asked for a quote For cash price on the phone .. she told me what it was.. then asked for insurance quote said she couldn't tell me over the phone that she would need to take the information. I said then take down my information and I would make an appointment- she hung up on me - so rude! I didn't call back because this is not how you treat a potential new customer ...
Business response:
Sonya, we are very transparent with our patients. We would like to contact your for additional details. Will you send your contact info to me at feedback@solismammo.com?
I was given a 3 week appointment. I asked to be prioritized because I found a mass that my doctor diagnosed and advised me to ask for a sooner appointment. Nothing was available at ANY other site close to me(?). Praying this 3 week wait will not be fatal for me.
Business response:
Billee, we want to get you in to see us as quickly as possible. Our Center Director from our Garland location will contact you directly to set up a time. We do need your contact information please. Send your phone number to us at feedback@solismammo.com as soon as possible. Thank you.
Do not go in here and expect kindness and help. I was in desperate NEED of a mammogram. Instead of helping me work through insurance issues...I was treated very unkindly by manager miss Carter. This lady needs to go work in a prison or someplace she can talk down to people and get paid.
Business response:
We are very sorry to hear that you did not have a good experience at the Firewheel center, as that is not how our staff are trained to treat patients. If you are willing, the Director of the center would be happy to speak with you regarding what happened to see how we can improve and train. If you would like to speak further, please email us with your contact information to feedback@solismammo.com. Thank you for reaching out.
Frequently asked questions about Solis Mammography Garland at Firewheel Town Center
How is Solis Mammography Garland at Firewheel Town Center rated?
Solis Mammography Garland at Firewheel Town Center has a 4.3 star rating with 356 reviews.
When is Solis Mammography Garland at Firewheel Town Center open?
Solis Mammography Garland at Firewheel Town Center is closed now. It will open at 7:00 a.m.