This profile has been claimed by the business owner or representative.
Sonata Vero Beach
- Retirement Homes
- Vero Beach, FL
About this business
Location details
2425 20th St, Vero Beach, FL, 32960, United States
Get directions
Unfortunately our experience there was not a great one. We were paying for the highest level of care and dad still had to wait an unacceptable amount of time when he buzzed for help. One person blamed it on the next person and we were never able to get it resolved. He finally fell and broke a hip because he couldn't wait any longer for bathroom help and he passed shortly after that. He was left alone in his room many times when i specifically told the staff to bring him to the events and get him out of his room. The food was... read more
Business response:
Thank you for sharing your feedback about your experience with us. We are committed to ensuring the highest quality of care for our residents and take your concerns very seriously. We are currently reviewing our processes and staff training to improve response times, accountability, resident engagement, and food quality. Your feedback is instrumental in helping us make necessary improvements. If you would like to discuss this further or have any additional concerns, please reach out to us directly at (772) 770-2401.
They should have never taken him in, he fell 4 times while he was here for 11 days. He was in the hospital 3 different times. They were not able to handle him at all and it was a horrible experience. It is a wonderful facility only if your loved one is not a fall risk. They care more about the money than the resident.
Business response:
I am sorry to read your review. The safety of our residents is always our top priority. I would like to further discuss your experience. If you are willing to provide more information, please contact me at cdolan@sonatahc.com.
Director of Sales and marketing, needs to be more familiar with her job and facility. The initial process of arranging for my Father to be admitted, was not clear and had various problems. She was off property when I needed her direction and advice the most, and would not return an important call till after she was back, 3 days. Promised mobile pendant communication, in house, but found out later it was not available. Fair to poor follow-up in the new resident process, after deposit and rent was paid. Accommodations and food... read more
They have got some new staffing there. There are a lot of changes. I just felt that they should have had a checklist of everything they should have asked my father to get things started within the first week or two. I feel like my Dad fell between the cracks because they did not do his laundry and the doctor did not come to see him for awhile. There should be a better way to make sure my Dad's needs were met. It took awhile, but things seem to be better now and once I talked to the director, he followed through and make sure... read more
The food is somewhat bland. We realize they are trying to cater to a large group with varying diets and they do provide spice alternatives but wish there were some items with some flavor. Other than that everyone is nice, attentive and always supportive without being pushy or aggressive.
Frequently asked questions about Sonata Vero Beach
How is Sonata Vero Beach rated?
Sonata Vero Beach has a 4.3 star rating with 97 reviews.
When is Sonata Vero Beach open?
Sonata Vero Beach is open now. It is open 24/7.