This profile has been claimed by the business owner or representative.
Station JTown
- Residential Leasing
- Louisville, KY
About this business
Location details
9601 Balsam Way, Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stay away I have reported several times yellow mold and mildew is groing in this apartment. The ceiling is falling down and the kitchen sink had fell into the cabinet for the 3rd time. Maintenance and management will not return calls, garbage in hallways Beer can etc I called health and safety today.
Business response:
Your review is concerning for us. We take resident feedback very seriously and would like the opportunity to gather more information regarding your review. We ask that you please stop by our office or give us a call at (502) 369-0424 where a member of our team can connect you with our Community Manager. We look forward to speaking with you.
Personal Experience At Station JTown. I do not recommend living here AT ALL. The lack of communication between the leasing office and residents is absolutely obsurd. They have a huge bug issue, and nobody in the leasing office seems to care enough to do something about it. I moved here in December of 2022 and have not been a happy resident at all. Instead of communicating with residents and attempting to rectify issues that need to be addressed, it’s almost as if they just simply do not care. It’s a nice area, and your minut... read more
Business response:
Thank you for your feedback. Our goal is to provide a positive experience with and for our residents and we're disappointed to read your experience. We'd like the opportunity to gather more information and ask that you give our team a call at (502) 369-0424. We hope to hear from you.
DO NOT MOVE HERE these apartments are infested with roaches. in the year I lived there nothing was done but an occasional pest control spray. management DOES NOT CARE! water leaks and broken lights go unfixed! security deposit does not get returned despite the apartment being left in perfect condition! broken air conditioner goes unfixed! all of this is just a year of residing in this place. DO NOT LIVE HERE!!!!!
Business response:
Thank you for sharing your feedback. We take every reported issue to our leasing office with the upmost importance. Our team would have loved the opportunity to address your concerns prior to your move. We ask that you give our team a call at (502) 369-0424 where we can best assist you with more information.
DO NOT MOVE HERE -10/10 First of all since day one of us moving in we have had an infestation of gnats as well as roaches which took over a month for them to take care of and we are spending our own money trying to get rid of these gnats. Secondly we just went into our bathroom tonight and found a MUSHROOM growing out of the ceiling where a toilet from the apartment above us backed up and caused our bathroom to have a bunch of water all over the toilet, floor and walls. This caused a huge black spot to form on the ceiling on... read more
Business response:
We would like the opportunity to address your concerns. Please reach out to us directly at ResidentServices@ARIUMliving.com when you have a chance. Thank you, and we look forward to hearing from you.
FOR YOUR HEALTH AND SAFETY DO NOT EVEN CONSIDER IT. RUN AWAY! Place is not taken care of in the slightest on the outside and the office staff are super rude. We saw roaches night 2 before we even had our furniture delivered and we continue to see 1-2 a day. We have been to the rental company 4 times now and they essentially refuse to fix the problem/ do anything, having only offered to continue the current course of spraying once every 2 weeks or having “maintenance look into it” and went as far as to say they were excited t... read more
Business response:
We would like the opportunity to address your concerns. Please reach out to us directly at ResidentServices@ARIUMliving.com when you have a chance. Thank you, and we look forward to hearing from you.
0 stars This place is horrible. The dumpsters aren't taken care of. ROACHES everywhere. And the sad thing is we are clean but because of trash being everywhere outside and ofcourse neighbors we can't get rid of them. They never fix things. RUN
Business response:
We would like the opportunity to address your concerns. Please reach out to us directly at WeListen@ARIUMliving.com when you have a chance. Thank you, and we look forward to hearing from you.
Hot dumpster fire-run away and dont look back I don't even know where to start. We submitted our deposit a month and a half before moving in and it wasn't even move in ready. We moved in with a bunch of problems still with the apartment and fast forward a year later, some of them still haven't been fixed. You have to submit a maintenance request online and they don't attend to it in a timely manner so you have to call, no one ever answers the phone, so to get anything done you have to go in the office. Even after that it sti... read more
ZERO STARS They took advantage because I was a younger woman coming in to live by myself. They would always tell me to put in a work order in to get things done that would never get fixed. I even had them come take pictures for themselves! I have leaks, black mold, and water damage. Seems like they are more worried about the people moving in I’ve been here since JANUARY.
Business response:
Thank you for your feedback. We sincerely apologize for any delay in correcting your maintenance issues. Please feel free to stop in the office to discuss any concerns you may have. Thank you.
Zero stars The only good about this place is the cheap rent. Constant issues with leaking pipes and water damage that takes weeks or months to get repaired. Only move in here if desperate. The entire management team isn't competent enough to flip burgers.
Business response:
Thank you for bringing this to our attention. We work hard to ensure our resident's concerns are addressed in a timely manner, so we are discouraged to hear about this situation. Please call or stop by so we can discuss in further detail. We hope we can turn your experience around.
Frequently asked questions about Station JTown
How is Station JTown rated?
Station JTown has a 3 star rating with 446 reviews.
When is Station JTown open?
Station JTown is closed now. It will open at 10:00 a.m.