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Station JTown
- Residential Leasing
- Louisville, KY
About this business
Location details
9601 Balsam Way, Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
ZERO STARS They took advantage because I was a younger woman coming in to live by myself. They would always tell me to put in a work order in to get things done that would never get fixed. I even had them come take pictures for themselves! I have leaks, black mold, and water damage. Seems like they are more worried about the people moving in I’ve been here since JANUARY.
Business response:
Thank you for your feedback. We sincerely apologize for any delay in correcting your maintenance issues. Please feel free to stop in the office to discuss any concerns you may have. Thank you.
Zero stars The only good about this place is the cheap rent. Constant issues with leaking pipes and water damage that takes weeks or months to get repaired. Only move in here if desperate. The entire management team isn't competent enough to flip burgers.
Business response:
Thank you for bringing this to our attention. We work hard to ensure our resident's concerns are addressed in a timely manner, so we are discouraged to hear about this situation. Please call or stop by so we can discuss in further detail. We hope we can turn your experience around.
Don't waste your money, this place is garbage This place is an absolute garbage fire and hell hole, don't waste your money or your sanity on this dump. The staff is incompetent, never follow through with anything, and the most fake-nice people I've ever dealt with. It's overpriced, they force mandatory amenities on you like crappy internet that's double what you'd get with normal place and trash services, maintenance requests take months to get done (and I have a one inch this file folder of requests that never got addressed... read more
Business response:
Thank you for taking the time to share your feedback. We apologize for any negative experience and would love the opportunity to discuss your concerns in greater detail. Please contact us directly at 502-266-6464 or make an appointment to stop by the office. Thank you! Chestnut Ridge Apartments
Regrets I wish I had moved somewhere else. The trash pick up is a joke. If you have the option of not putting that on your lease, don't. They won't let you cancel even when they don't do their job. I've had lock issues since I moved in. It took me being unable to leave my apartment for them to send anyone down. Also my mailbox key didn't work and I had medication in there that I couldn't get for 3 days. The office people have a fake niceness. Some do seem generally kind, but the last in the office is not. These people are ru... read more
One of the worst EVERY Category you could rate them on- terrible. If only you could add pictures I'd prove it.
I would think twice.. I have lived in Chestnut Ridge since September of 2018. When moving in I was told by the staff who helped with our applications and the move in process we will not be paying for water since we did not have a washer/dryer hookup. Fast forward to rent of December 2018 and I am charged with an extra $75 on my rent for “water and sewer fees” after it was disclosed to us we would not pay for water. The office staff was very polite to me when I expressed my concern but they stated there was nothing they could... read more
I want out now. This place was okay for the first six months. But now, I've had to deal with a few major problems that make me want to leave. For starters, it's not the best neighborhood. A few weeks ago, I was out walking my dog and I was followed home by a man who then proceeded to knock on my door and offered me money to let him in to "get to know him". I no longer feel safe here and the management is never polite when I need something so I don't feel comfortable telling them about the incident. The maintenance is incredi... read more
Frequently asked questions about Station JTown
How is Station JTown rated?
Station JTown has a 3.1 star rating with 452 reviews.
When is Station JTown open?
Station JTown is closed now. It will open at 9:00 a.m.