This profile has been claimed by the business owner or representative.
2310 Via Tercero, San Ysidro, CA, 92173, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | 8:00 a.m. to 5:00 p.m. | |
Sun | 8:00 a.m. to 5:00 p.m. |
I was looking for a clean, safe, and good price storage. So,I searched several storage companies, as a result of comparison, I thought the 'Staxup storage' was the most suitable. My choice was excellent, all the staff were friendly. Above all, Katherine was very professional and clearly treated. Despite the change of several decisions, she worked friendly and quickly. So now I am happy to keep my furniture well.
Business response:
Thank you so much, Jung. We try to create a great overall self storage experience for our customers to show how much we value their business, we are pleased to have met your needs! Cheers, StaxUP Storage - San Ysidro
VERY helpful, fast and efficent. I was able to rent a unit the same day. Just what I needed!
Business response:
Thank you so much for the 5-star review, Vanessa B.. We value your feedback and your business! Cheers, StaxUP Storage - San Ysidro
Very welcoming and friendly environment, Melissa and Carolina had great hospitality as they showed me the walk through of the unit. They were sure to answer any of my questions or concerns with reassurance. I feel very secure to be leaving my items in this storage unit as they would protect it as if their own. They were very clear with instructions and protocols.
Business response:
Wow – thanks for your kind remarks, Garcia! We thrive on this type of feedback, so I'll be sure to pass this review off to the team. Our goal is to provide the best services in the self storage industry, and we're ecstatic that we were able to make it happen for you. Kind Regards, StaxUP Storage - San Ysidro
Absolutely astonished at the lack of professionalism, respect, and the way the handle my case. First; we had a water damage issue that didn't get handle, we never got reimbursed for our belongings being ruined. Due to their lack of maintenance. 2; we are being kicked out of beinf able to be customers at this StaxUps, reason being...."all the issues we have caused them" mind you we don't talk to anybody or do anything but come and pick up or drop off belongings... They couldnt give us the actual reason. Just that we cause so ... read more
Business response:
Erin, thanks for your feedback. We regret that you weren't satisfied with your experience, it's important to us that you feel appreciated as our customer. Will you please give us a call at 844-509-1500 or support@staxupstorage.com to discuss what we can do to make it right? Sincerely, StaxUP Storage - San Ysidro
I love this place it's all reliable they really listen to you it's affordable place I've left my stuff out of the storage many of times I've came back to find my expensive skateboards clothing all is very polite very professional you could tell their friends before anything love these guys
Business response:
Thank you so much, Gary. We try to create a great overall self storage experience for our customers to show how much we value their business, we are pleased to have met your needs! Cheers, StaxUP Storage - San Ysidro
First off I got a storage unit here that was broken into and they didn't tell me about it until a week later and second through our stay. They are open until 6 PM every evening and I showed up before 6 o'clock and they had a paper on the office door saying they close at 5 PM which wasted my time, gas, and money. I don't recommend the storage place and if you use that you're putting your items are at risk and they are also the worst people that communication.
Business response:
We’d like to apologize for the experience you had with us, Ily. We’ve taken your feedback and will work to implement the changes needed at StaxUP Storage - San Ysidro. We would love to make things right! Please reach out at your earliest convenience at 844-509-1500 or support@staxupstorage.com. Sincerely, StaxUP Storage - San Ysidro
I would strongly advise anyone AGAINST using this storage place. Over the last 13 years, I have been robbed multiple times due to the complete lack of security measures in place. Just TODAY! And last week, I was robbed twice, along with many others. The fence surrounding the facility is flimsy and with holes making it easily breached, making it an easy target for thieves. It's clear that the overall company of this storage place does not care about the safety and security of its customers' belongings. The staff at the place ... read more
Business response:
Thank you for letting us know your feedback, Mariana. Your feedback helps us get better. At StaxUP Storage - San Ysidro, the safety and security of our customers and their possessions are a priority. Please contact us at (619) 690-4406 so we can further discuss this issue with you. Sincerely, StaxUP Storage - San Ysidro
Id give it ZERO STARS IF I CAN DO NOT GO HERE first off they do not have proper doors that actually stay open for the storage units one swung open and damaged my car and said its not there responsibility the manager was being very very rude about it and they disappeared when in the middle of all this happening he decided to disappear and not deal with any of this I AM TELLING YOU DO NOT DO BUSINESS THERE YOU WILL REGRET IT .
Business response:
Thank you for providing your feedback and letting us know about this issue, Alexis. We set a high standard for ourselves and our storage facility, and we regret to hear that standard was not met in your interaction with us. Sincerely, StaxUP Storage - San Ysidro
We came in today and Doug was kind enough to show us the unit size we wanted. Right away he explained the different prices for whether we wanted an upstairs one, downstairs, or one with an elevator. Because of his service and the storage unit size we requested/price we decided to rent the storage. I recommend!
Business response:
Thank you so much for your review, Jazmin M. We strive to provide excellent service for our customers and we are so pleased we met your expectations and your storage needs! Cheers, StaxUP Storage - San Ysidro
StaxUP Storage has a 4.5 star rating with 677 reviews.
StaxUP Storage is open now. It will close at 6:00 p.m.