This profile has been claimed by the business owner or representative.
500 Trolley Blvd, Rochester, NY, 14606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pushy salesmanship. Beautiful leveling of the siding itself but very poor attention to detail. It looked like the crews first day with a caulk gun. Nails and debris left EVERYWHERE. At least ***** nails. Ran over 4 of my young trees, lattice, and an Adirondack chair. Gaps in the siding and trim. Quick work although as mentioned, it was sloppy. They took my door hinge off the door and the nails out of my railing in order to wrap the frame, but left the door unhinged, hardware on the ground, never re-attached my railing, threw... read more
This company charged me an additional 50% cost added onto the original price quoted. Do NOT use this company as you will end up paying substantially more than originally quoted.
Business response:
Dear ******,Thank you for your feedback. We take all customer concerns seriously and would like to provide some context regarding the price increase on your project. During our initial consultation, our representative, was very transparent about the potential for hidden cedar shake shingles. Because there was no attic access available to inspect the decking from below, we explicitly discussed that if shake was discovered during the tear-off, it would require a full removal and the installation of new plywood to ensure a stru... read more
Stellar roofing gave me an estimate to replace my roof and got ***** *** to finance the loan for $ 21,447.00 . After the work was done they sent an employee to my house that wanted 7K more. That amount was not in the estimate or contract. I said that I was not going to pay more than what was on the contract. I pay ***** ***my month payment. Recently someone from Stellar Roofing came to my house demanding $1500.00 more . I refused to pay since those amounts were never on the estimate or in the contract. I am a senior citizen ... read more
Worst encounter ever. Being a retired professional engineer, I know my may around contruction. The job was postponed for a month due to 18 inches of snow on the roof, however Stellar deliveried material anyway. The fork truck caused over $4000 worth of damge to the driveway and lawn. Stellar refused to pay for damages. By the way, their 31 crews are all immigrant subcontractors. Only the project manager could speak English.
Stellar over sells and under delivers. They had to come back and fix things and fix damaged property. The process was drawn out as we were often brushed off. I wouldn’t recommend this company to anyone but the saving grace is that it is a very nice roof. It just should have been done right the first time and we should have been treated as a priority and the crew should be much more respectful. This process had me speaking to a lawyer… not worth it
Had Stellar roofing come give me an estimate. Went well until we would not commit and answer his questions on who else was coming. Then he started to get confrontational and rude to my wife than me. Had to let him know it’s time to leave. I’m 76 and that is the first time I had to do that. Beware, not only appears to be a high pressure operation but their price was 3 to 4 times higher than my other estimates.
The company states in radio ads that it does roof repairs. Called to have repairs on an existing metal roof and was told on the phone that they don't do roof repairs unless this was an installation done by them. This is deceptive advertising. Don't bother calling for roof repairs unless you are replacing an entire roof. Poor business practice.
Stellar is a garbage company. like a ******* * ******. just a sales company . they pushed me to do my roof in the winter during a storm, now the shingles are all wavy and do not sit flat in spots They had a bunch of illegal migrants work in the freezing cold, the owner claimed to be a man of God but doesn't seem it to me. found out he's a junkie which makes sense. his workers were treated terrible left to freeze. didn't speak english. now that its summer I see the valleys on my roof look terrible. The salesman Issac was a li... read more
They made a mess of my home, and left it fir us. They have completely ignored our requests to make things right. They advertise 5 star work, and then sent the 3 stooges to do the work on our home. It was a sub-let crew and they refuse to take responsibility for what was left behind.
Stellar Roofing has a 4.7 star rating with 1,552 reviews.
Stellar Roofing is open now. It will close tomorrow at 12:00 a.m.