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Stonefield Assisted Living and Memory Care
- Assisted Living Facilities
- McKinney, TX
About this business
Location details
2701 Alma Rd, McKinney, TX, 75072, United States
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Lovely facility - but not the right fit for us due to the couple being at separate stages : needing different levels of support. There didn’t seem to be as much flexibility as we found with other locations.
Business response:
Hi Rob! We appreciate you taking the time to leave a review of Stonefield Assisted Living & Memory Care. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from prospective residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Stacy Campbell, at 214.... read more
Stonefield was very nice-however it is located two towns away from our home: 45 minute drive. We are considering places much closer so our visit could be daily. [name removed] did a very good job.
I really appreciate the amount of attention my mother gets. She is happy with everything and I would recommend them to others who are searching for a place for their loved one.
My recent tour of the Stonefield facility was very pleasant. The representative I worked with was very kind and compassionate about my situation and she answered all my questions. Although I am not ready to make a decision, I would definitely consider Stonefield when I am.
Stonefield was purchased by Sagora Senior Living last year. While the frontline staff continues to do an amazing job, the overall experience has declined to a 3-star level due to poor food quality and high staff turnover.
Business response:
We appreciate your feedback of Stonefield Assisted Living and Memory Care. If you would like to discuss your experience further, don't hesitate to reach out to our Regional Vice President, Stacey Campbell, at 214.263.5776. We would love the opportunity to resolve any issues.
The Folks that work in Memory Care are great. With the change in ownership the administrative staff is not quite as good or friendly as before.
Excellent facility. The staff are very caring and take care of the residents very well. Have no complaints.
Would recommend to others. Very kind staff all round. We were attracted to them because of an overall feeling of warmth when you first walked in and very professional senior staff greeting.
Business response:
Thank you so much for taking the time to acknowledge the kindness you received from our team at Stonefield Assisted Living and Memory Care. This is exactly what we expect from our team, and we truly appreciate when it is acknowledged. Thanks Peter.
The Administrative staff has been very helpful every time I interact with them. [name removed] seems very happy at Stonefield. [name removed] does not seem to be aware of activities and does not seem to participate in them. If the staff could remind her of activities and encourage her to participate I believe she would do more.
Business response:
Thank you for your feedback, David! We're thrilled to hear that our team has been helpful. We appreciate your suggestion about encouraging participation in activities; we’ll ensure our staff is more proactive in engaging residents. Your insights are invaluable in enhancing our care and community.
Frequently asked questions about Stonefield Assisted Living and Memory Care
How is Stonefield Assisted Living and Memory Care rated?
Stonefield Assisted Living and Memory Care has a 4.5 star rating with 110 reviews.
When is Stonefield Assisted Living and Memory Care open?
Stonefield Assisted Living and Memory Care is open now. It is open 24/7.