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Stonefield Assisted Living and Memory Care
- Assisted Living Facilities
- McKinney, TX
About this business
Location details
2701 Alma Rd, McKinney, TX, 75072, United States
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My recent tour of the Stonefield facility was very pleasant. The representative I worked with was very kind and compassionate about my situation and she answered all my questions. Although I am not ready to make a decision, I would definitely consider Stonefield when I am.
Stonefield was purchased by Sagora Senior Living last year. While the frontline staff continues to do an amazing job, the overall experience has declined to a 3-star level due to poor food quality and high staff turnover.
The Folks that work in Memory Care are great. With the change in ownership the administrative staff is not quite as good or friendly as before.
Excellent facility. The staff are very caring and take care of the residents very well. Have no complaints.
Would recommend to others. Very kind staff all round. We were attracted to them because of an overall feeling of warmth when you first walked in and very professional senior staff greeting.
Business response:
Thank you so much for taking the time to acknowledge the kindness you received from our team at Stonefield Assisted Living and Memory Care. This is exactly what we expect from our team, and we truly appreciate when it is acknowledged. Thanks Peter.
The Administrative staff has been very helpful every time I interact with them. [name removed] seems very happy at Stonefield. [name removed] does not seem to be aware of activities and does not seem to participate in them. If the staff could remind her of activities and encourage her to participate I believe she would do more.
Business response:
Thank you for your feedback, David! We're thrilled to hear that our team has been helpful. We appreciate your suggestion about encouraging participation in activities; we’ll ensure our staff is more proactive in engaging residents. Your insights are invaluable in enhancing our care and community.
our family had an in person tour with Stonefield Assisted Living and we thought it was a really good tour experience, but ultimately was not going to be the correct place for our loved one.
Business response:
We are so happy to hear you had such an enjoyable experience on your recent tour. We take pride in treating each resident with care while providing a comfortable atmosphere for residents to call home. Thank you for the review.
The residents were very upbeat. They didn't look like they were waiting to transition like the other places. Also, the environment was clean and had no foul smells. Also liked the way the staff referred to Stonefield as the residents home and that the staff works for the residents and not vise a versa.
Business response:
Thank you Wendy, for your review. Providing a clean and comfortable place to live for our residents is one of our top priorities. We are happy to hear we are providing quality care to your loved one.
The facility is warm and inviting; the staff are happy, out and about, and easily approachable; and the residents are all happy and welcoming. You do not find happy and welcoming residents unless they, themselves, feel happy, cherished, and secure. In addition to doing their regular jobs, you will often find the staff either helping a resident in general, helping with meals, joining in on activities, etc. I mean everyone – Facility Director, Memory Care Director, entire front office team, Environmental Service Director, Acti... read more
Frequently asked questions about Stonefield Assisted Living and Memory Care
How is Stonefield Assisted Living and Memory Care rated?
Stonefield Assisted Living and Memory Care has a 4.5 star rating with 101 reviews.
When is Stonefield Assisted Living and Memory Care open?
Stonefield Assisted Living and Memory Care is open now. It is open 24/7.