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945 W New Hope Dr, Cedar Park, TX, 78613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Just moved in and so far this is the best storage place I have ever had. The girls in the office are very friendly and helpful. When I had an issue with the lock the manager came out and helped me with it right away. It is super convenient for me, clean, a good deal and it is very easy to get in and out of the facility. I highly recommend Direct Storage.
Business response:
Bob, we're so very happy to receive this wonderful feedback! We thank you for taking the time, and for choosing Storage Direct...we're thrilled to have you with us! Welcome!
We have been here years and absolutely no issues with our unit. The only complaint is the pricing. Prices have gone up and with long lasting tenants you'd think it would be more reasonable. That's my biggest issue and the cost isn't worth it any longer and hasn't been for a long while but I'm stuck because of the items needing storage. If cost isn't an option then your golden, if price matters then beware if you plan on staying.
Business response:
We appreciate you taking the time to leave your feedback Carolyn! Thank you for storing with us!
I love the ease of getting to my unit. It is on the outside which makes it easy to pull right up to it and unload. The people in the office are great and helpful. I will always rent storage from them.
Business response:
Thank you for the great feedback Pat! We appreciate you taking the time, and choosing to store with us!
It's always clean, I appreciate when they call me to let me know that I left my unit open, it's on my way to everything, and it's close to home. I really recommend this business...
Business response:
Thank you Maria, for taking the time to leave us this wonderful review! We very much appreciate you storing with us!
I thought this place was convenient to get to. It is fairly easy to get in and out of the facility. Turning around can be a little tight. Most storage facilities are. The manager seems to be on top of things if there is a problem. She was headed out when I had problem with the building access and she stopped what she was doing and took care of it right away. Their overall temperature is better than the other big-name places. I have been in some where you sweat the second you walk in. Not exactly climate control. Lighting ins... read more
Business response:
We appreciate your feedback Shane, thank you! Great things to take into consideration. We're happy to have you storing with us!
Been renting here about a year with no serious issues other than the fact their insurance, which they charge you $12 a month for, is absolutely useless. They mounted the sign explaining it high up on a wall where you dont really see it. It basically says that regardless of what happens, you won't be covered. That $12 fee you pay every single month is just another way to get more money from you. This is a very deceptive trade practice of which a lot of corporations indulge in these days with relative impunity. I will be glad ... read more
Business response:
Hi Lynn, I'm sorry to hear about your frustration with the protection plan. We do accept homeowners or renters insurance in lieu of the protection plan, however we want to make sure everyone's valuables are protected in some way. We were unable to find your account in our system, but if you reach out to our customer service department we can discuss options with you. We want to make sure you're happy during your stay with us. Please reach out to customerservice@storagedirect.com or (855) 372-8292. Thank you!
The on-site Mgr David is terrible. He lacks the ability to do his job. He is rude and acts like he is god. I should of taken to the bad reviews a little more serious. Beware of this individual.
Business response:
Hi Susan, We would appreciate the opportunity to discuss your experience. We value your feedback and want to do everything we can to improve our service to our customers. If you are willing, please reach out to us at customerservice@storagedirect.com or call 855-372-8292. Warm Regards, Renee T.
This is the worst facility. I have been trying for weeks to get my billing taken care of. I have stopped by the office during normal business, the door is locked and no one seems to be there. I have. Asked and no one answers. I have even called the corporate number, they have taken a message and said that the manager would call me...he doesn't. Now I'm afraid they are going to get riding my stuff because they don't work.
Business response:
HI Rebecca, I'm so sorry to hear about your experience. That is not how we expect our customers to be treated. We take reviews seriously and will be discussing your concerns internally. Thank you for your feedback as we will us it to help improve our service.
Check out my update!! This is without question the WORST storage facility that I have ever in all my long years used. If you want to have a migraine and be lied to continuously this is your spot. Otherwise, I'd keep lookin UPDATE- I was contacted by a woman in the main office. Though I think it could and should have been able to fix the main issue with the unit. They have absolutely made so much more effort to communicate and David the manager there definitely is more on top of things and seems nicer. I did find out it was a... read more
Business response:
Hi Lindsey, We regret to hear about your experience. If you're willing, i would like to get some details about your time with us. We take reviews seriously and want to address the concerns in your review right away. I will respond to you privately.
Storage Direct Self Storage has a 4.5 star rating with 299 reviews.
Storage Direct Self Storage is open now. It will close at 5:00 p.m.