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Storage Direct Self Storage
- Self Storage
- Fontana, CA
About this business
Location details
16990 Ceres Ave, Fontana, CA, 92335, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I have been calling every month about canceling my unit . I have signed a release form and yet every month I'm getting charged. I have recommended this place two years ago I definitely don't recommend it now.
Business response:
Hi Leticia, I'm so happy to hear the online process was quick and easy and that Royce made the experience great! Thank you so much for taking the time to write this detailed review. We appreciate you!
Unfortunately this facility did not have to right size unit I needed for my belongings but I am leaving this review because of what I observed...this has to be one of the cleanest priorities I have visited! Whatever they do here other storage companies need to follow suit! Also the young black man who works there... Antonio, very sweet and helpful, he really Tried to help me, usually storages places the workers don't really care but this gentleman did. Thank you Antonio and keep up the good work!
Business response:
Thank you Jill, it was so nice of you to take the time to recognize Antonio, despite us not being able to meet your storage needs! We wish you well!!
Came to pick up a couple units we purchased at an auction and the employee on site (younger African American guy) was extremely rude and began accusing us of peeing on the grounds. Lol. Weirdest guy I've ever met. You can tell that he has way too much time on his hands. Don't bother coming here cause the "employee of the month" might be having a bad day.
Business response:
Hi Angelina, Thank you for providing feedback. We're surprised by your review as we pride ourselves on providing exceptional customer service. I will reach out to you directly regarding this incident.
Horrible service.. I reserved a a unit just yesterday I called today ahead of time to let them know i was going and she said my reservation does not guarantee my hold on the unit which makes no sense.. how was there a move in special yesterday & I got a email confirmation to confirm it & today there is none.. the lady I spoke to was so rude & acted like she didn't know anything.. get your shit together!
Business response:
Hi Erica, I regret to hear that your experience with Storage Direct was anything less than exceptional. Generally, reservations remove the unit from our inventory so an emailed confirmation will hold the unit for you. Specials are offered on select units and subject to change, but your reservation email will confirm the special you've locked in. I will follow up with you directly to get further details on your experience. Thank you for your feedback.
Wow! What can I say Jenna & Royce . There Amazing. There Customer Service was Amazing . Very helpful willing to go above and beyond to make sure. You're satisfied upon leaving there establishment. Thank you so very for your help. Traci S.
Horrible customer service. I have a storage unit here and paid a year in advance cash. Few months later I get some letter saying they are going to increase the rent for the unit?? I tried calling several times and even left voicemails to inquire about these charges but never heard back. So today 8/31 I drove all the way here at 2:40 and no one is here. Someone finally came 20 minutes later. UPDATE 9/24 no one is here again and they placed a lock on my storage unit? I paid a year in advance and have the storage unit paid unti... read more
Business response:
Good Afternoon Dusti, I'm so sorry to hear about the experience you had at Storage Direct. We acknowledge that we made some errors with your account and recognize the inconvenience this has caused. We have corrected the account and sincerely apologize for the trouble! We pride ourselves on customer service so it's also disappointing that we were not in the office both days you came by. Our staff has to close the office for lunch breaks and some errands, but we do have a central service center that helps field calls wh... read more
Royce was very helpful and kind. He truly knows how to make you feel welcome and answer all questions. From the moment I walked in he made an effort to accommodate all of our needs. Their prices are amazing and reasonable. Everyone should use this company. So glad we found them for our long term storage needs.
I went in to check out the place in person because I kept getting a referral service on the phone. The truck that they advertise on the internet is now sold. So why not take the truck down so you don't mislead people? Then I was given a rate of $110 for a 10x15 unit. I asked what happened to the $99 10x15 unit... "Oh that one has a broken door." Wow, strike two. Not impressed by this place at all.
Business response:
Hi Kenny, I'm so sorry to hear about your experience at Storage Direct Fontana. Failing to remove the photo of the moving truck from our website was a mistake on our part. Our intention was never to mislead customers, but we did overlook it. We have since removed it from the website. We have also corrected unit pricing on the website. If you have not settled into another storage facility yet, we would like to invite you back to take advantage of the original rate you found online. If we're too late, I want to thank y... read more
The staff is great! Roy was awesome and went over exact detail and clearly explained everything. He helped me get the bedt deal possible and understood my situation. thank you
Frequently asked questions about Storage Direct Self Storage
How is Storage Direct Self Storage rated?
Storage Direct Self Storage has a 4.7 star rating with 378 reviews.
When is Storage Direct Self Storage open?
Storage Direct Self Storage is open now. It will close at 5:30 p.m.