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Stress-Free Auto Care
- San Francisco, CA
About this business
Location details
1970 McAllister St, suite b, San Francisco, CA, 94115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Thorough, efficient and good value for great work. Happy to have them close by to service our company vehicle!
Business response:
Thank you so much for the kind words! We’re thrilled to hear that you’re happy with our thorough and efficient service—it’s always a pleasure to help keep your company vehicle in top shape. Being nearby and able to support you means a lot to us. Have a wonderful Stress-Free day, and we look forward to seeing you again!
I had the same experience as a someone else who commented on her named Isabella g. Took my car in and they told I need to take care of other things that seemed irrelevant and minor before they could get to the issue I brought my car in for. I disagreed and declined those other repairs. I was charged for that. It was a waste of money.
Business response:
Alex, sorry you had this experience. We hear how frustrating it was to come in for one concern, receive recommendations that didn’t seem related, and then feel surprised by the charge to get your car back. We’re glad our team was polite, but we understand that the experience still left you feeling misled and was far from stress-free. We’re sorry we didn’t communicate clearly about what to expect. Your feedback matters, and we’d welcome the chance to hear more about what happened and review your visit with you. Please contac... read more
don't fall for their "half off " diagnostic scam. they lure you in with the offer of a deal but then end up charging you more in the long run. on top of that they said it would take a few hours and I didn't get my vehicle for 24 hours. terrible service, go elsewhere
Business response:
Sorry you had this experience, Josh. We understand how frustrating it is to come in expecting one price and timeline, only to feel caught off guard by the final cost and how long your vehicle was kept. That’s not the kind of experience we want anyone to have. We never want our diagnostic offers or communication around timing to feel misleading, and we’re sorry this left you feeling that way. We’re taking your feedback seriously, especially regarding how the estimate and turnaround time were explained. We are eager to help ... read more
Kind employees. Quoted me $2000 for a repair I did not need. Quoted my roommate $1500 for a repair another shop did for her for $400. Uses technology to feign transparency, but seems to just be a business of scamming. Save yourself the $175 diagnostics fee, this place is not worth its convenient location.
Business response:
Sorry you had this experience, Isabella. We always want our guests to feel confident in our recommendations, so we’re concerned to hear that your visit came across this way. We take feedback like this seriously and did look into the details shared, but we were not able to match this review to a visit at our McAllister location. Even so, we understand why a situation involving unexpected repair recommendations and a diagnostic charge would feel frustrating. Our goal is to provide clear inspections, thorough explanations, an... read more
The most recent repair was good, except for the fact that they told me that I needed to spend ~$1600 on brakes that I replaced at their Geary location 24 months and 15,000 miles ago (when my brakes lasted 45,000miles the last time I changed them - same driving condition, same parking spot. I was told they were good parts and it must be because I live by the beach. I didn't replace them fast forward 3 weeks and i talked to Miguel about a quote. He told me they have a warranty that covers 24 months or 20somethingthousand m... read more
Business response:
Jennifer, thank you for taking the time to share this feedback. Sorry you had this experience. We understand why this left you feeling frustrated, especially after being told you needed a major brake repair not long after having that work done at one of our other locations and with relatively low mileage since the original service. We also appreciate you recognizing Miguel for trying to help and advocate for you. What you described is not the kind of experience we want anyone to have, and we can understand how the mixed me... read more
I went there because is one of auto shop who accepts care credit is a card who help to make convenient payments depending how long wants to pay (6,12,18,24 months) anyway, They are an artist to involve clients in more than your vehicle needs, they send my pictures, videos etc.etc. But a day before to pick up my vehicle, they notify me to the engine is BROKEN, they working in all they want except to the reason I left my car whit them,I was very upset and disappointed why they never give me the diagnosis before to start to wo... read more
Business response:
Roberto, thank you for explaining why this was so disappointing. We understand why bringing the vehicle in for a specific concern and then learning that other work was pursued before the core issue was clearly diagnosed would make you question whether the process respected your authorization. Our responsibility is to establish the primary concern, explain recommendations, and receive clear approval before proceeding with additional work. We are escalating the repair order and communication with the San Francisco 2 team for ... read more
2024 Rav4: I heard a noise from the front wheels. I took the vehicle to Toyota Marin, where I had always taken my car for service. I paid $329 for a diagnostic. I specifically informed the service representative, that the mechanic needed to drive down a quiet street to hear the noise. The Toyota mechanic didn't do that. All he did was send me a 5 sec video of my hood up. The noise got louder. I got on Yelp to locate a good mechanic and viewed this shop. I scheduled an appointment online last night. Took my car in ... read more
Business response:
Thank you so much for taking the time to share your detailed experience! We're truly grateful that you gave Stress Free Auto Care the opportunity to help with your 2024 RAV4. We understand how frustrating it must have been to deal with a persistent noise after already paying for a diagnostic, and we're glad our team was able to take the time to listen, inspect, and find the actual cause. We're especially happy to hear that our technician took the extra step of riding along with you to hear the noise firsthand. Sometimes the... read more
2024 Rav4: I heard a noise from the front wheels. I took the vehicle to Toyota Marin, where I had always taken my car for service. I paid $329 for a diagnostic. I specifically informed the service representative, that the mechanic needed to drive down a quiet street to hear the noise. The Toyota mechanic didn't do that. All he did was send me a 5 sec video of my hood up. The noise got louder. I got on Yelp to locate a good mechanic and viewed this shop. I scheduled an appointment online last night. Took my car in ... read more
Business response:
Thank you so much for taking the time to share your detailed experience! We're truly grateful that you gave Stress Free Auto Care the opportunity to help with your 2024 RAV4. We understand how frustrating it must have been to deal with a persistent noise after already paying for a diagnostic, and we're glad our team was able to take the time to listen, inspect, and find the actual cause. We're especially happy to hear that our technician took the extra step of riding along with you to hear the noise firsthand. Sometimes the... read more
The shop that used to be here was wonderful. I took my vehicles there for 30 years. This new operation is overpriced, they seemingly inflate needed work, and the management is just horrible. The manager is extremely surly and I hate saying that because I usually avoid ad hominem comments. If he disagrees with you he just says "call corporate." I do know that the neighbourhood is very displeased with the new owners. I certainly am and will be taking my business elsewhere from now on.
Business response:
Not a customer and has never been seviced here by the new shop
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 663 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.