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Stress-Free Auto Care
- San Francisco, CA
About this business
Location details
1970 McAllister St, suite b, San Francisco, CA, 94115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
The most recent repair was good, except for the fact that they told me that I needed to spend ~$1600 on brakes that I replaced at their Geary location 24 months and 15,000 miles ago (when my brakes lasted 45,000miles the last time I changed them - same driving condition, same parking spot. I was told they were good parts and it must be because I live by the beach. I didn't replace them fast forward 3 weeks and i talked to Miguel about a quote. He told me they have a warranty that covers 24 months or 20somethingthousand m... read more
Business response:
Jennifer, thank you for taking the time to share this feedback. Sorry you had this experience. We understand why this left you feeling frustrated, especially after being told you needed a major brake repair not long after having that work done at one of our other locations and with relatively low mileage since the original service. We also appreciate you recognizing Miguel for trying to help and advocate for you. What you described is not the kind of experience we want anyone to have, and we can understand how the mixed me... read more
I went there because is one of auto shop who accepts care credit is a card who help to make convenient payments depending how long wants to pay (6,12,18,24 months) anyway, They are an artist to involve clients in more than your vehicle needs, they send my pictures, videos etc.etc. But a day before to pick up my vehicle, they notify me to the engine is BROKEN, they working in all they want except to the reason I left my car whit them,I was very upset and disappointed why they never give me the diagnosis before to start to wo... read more
Business response:
Roberto, thank you for explaining why this was so disappointing. We understand why bringing the vehicle in for a specific concern and then learning that other work was pursued before the core issue was clearly diagnosed would make you question whether the process respected your authorization. Our responsibility is to establish the primary concern, explain recommendations, and receive clear approval before proceeding with additional work. We are escalating the repair order and communication with the San Francisco 2 team for ... read more
2024 Rav4: I heard a noise from the front wheels. I took the vehicle to Toyota Marin, where I had always taken my car for service. I paid $329 for a diagnostic. I specifically informed the service representative, that the mechanic needed to drive down a quiet street to hear the noise. The Toyota mechanic didn't do that. All he did was send me a 5 sec video of my hood up. The noise got louder. I got on Yelp to locate a good mechanic and viewed this shop. I scheduled an appointment online last night. Took my car in ... read more
Business response:
Thank you so much for taking the time to share your detailed experience! We're truly grateful that you gave Stress Free Auto Care the opportunity to help with your 2024 RAV4. We understand how frustrating it must have been to deal with a persistent noise after already paying for a diagnostic, and we're glad our team was able to take the time to listen, inspect, and find the actual cause. We're especially happy to hear that our technician took the extra step of riding along with you to hear the noise firsthand. Sometimes the... read more
2024 Rav4: I heard a noise from the front wheels. I took the vehicle to Toyota Marin, where I had always taken my car for service. I paid $329 for a diagnostic. I specifically informed the service representative, that the mechanic needed to drive down a quiet street to hear the noise. The Toyota mechanic didn't do that. All he did was send me a 5 sec video of my hood up. The noise got louder. I got on Yelp to locate a good mechanic and viewed this shop. I scheduled an appointment online last night. Took my car in ... read more
Business response:
Thank you so much for taking the time to share your detailed experience! We're truly grateful that you gave Stress Free Auto Care the opportunity to help with your 2024 RAV4. We understand how frustrating it must have been to deal with a persistent noise after already paying for a diagnostic, and we're glad our team was able to take the time to listen, inspect, and find the actual cause. We're especially happy to hear that our technician took the extra step of riding along with you to hear the noise firsthand. Sometimes the... read more
The shop that used to be here was wonderful. I took my vehicles there for 30 years. This new operation is overpriced, they seemingly inflate needed work, and the management is just horrible. The manager is extremely surly and I hate saying that because I usually avoid ad hominem comments. If he disagrees with you he just says "call corporate." I do know that the neighbourhood is very displeased with the new owners. I certainly am and will be taking my business elsewhere from now on.
Business response:
Not a customer and has never been seviced here by the new shop
Appointments mean nothing to them here if you're doing a drop off and wait. I called 4 hours ahead of time. They gave me an appointment time. Showed up on time. The person at the desk said they're completely busy and cannot get to me, even with an appointment. No one bothered to called me to cancel. As a result, I had to drive back on my flat. If they had done the courtesy of even notifying me that they would be too busy, I could have easily found another place that day.
Business response:
Sorry your experiance didnt meet your expections this is far from the service we strive to give our customers ,please feel free to reachout to me personally loren@stress.com
My car was brought here for inspection of the suspension, and I wish to commend your team on the technical quality of the service. The evaluation was comprehensive, and all my questions were thoroughly answered. The overall experience was highly professional. However, this positive impression was ruined the moment I heard how much I needed to pay. The primary concern is not the amount, but the lack of pricing transparency. The diagnostic fee was not disclosed until I came to pick up the car, and I feel that I wasn't allowed... read more
Business response:
Thank you for taking the time to share your experience and for your kind words about the quality of our diagnostic and inspection work. We’re pleased to hear that our team provided the technical expertise and professionalism you expected. I do want to clarify that your vehicle was brought to us directly from the body shop upstairs, who authorized our team to perform the diagnostic evaluation on your behalf. In these cases, the diagnostic process and approval typically come through the referring shop, and that may have led t... read more
Just went in for wiper repair and came out with a laundry list of things they recommend I do and all were made to seems urgent. Had them do the top two and didn't check myself if they were critical. Shop preformed a bait and switch. With parts. Instead of using agreed upon OEM parts they used third party. I would recommend confirmation and asking to see any car issues recommended and if you don't know anything about cars YouTube it.
Business response:
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We never want any customer to feel misled or uncertain about the work being done on their vehicle. Transparency and trust are extremely important to us, and we take your feedback seriously. Please reach out directly to loren@stressfree.com so we can review what happened in detail and work toward a resolution. We’d like the opportunity to make this right and restore your confidence in our service.
Stress-free? I've never been more stressed about my car in the whole 7 years I've had her. I went to this place to get a wellness check and make sure everything was running ok. After "analyzing" they said my brakes need to be replaced as well as the spark plugs. Okay fine minus $1500 dollars. I pickup my car and the next day I was driving home from work and it misfired supposedly. Coming down from driving up a hill my engine light turned on my car would not respond. I was freaking out because I was almost in the middle of a ... read more
Business response:
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Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 501 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.