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Stress-Free Auto Care
- San Francisco, CA
About this business
Location details
1970 McAllister St, suite b, San Francisco, CA, 94115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I was suspicious of this new owner of the small, founder-led auto repair shop to which I have trusted multiple generations of vehicles. My concerns were allayed by the straightforward communications, accountability, timeliness, and quality work of the team. No upsell BS, helpful update on repair status, no surprises on the invoice... Trust established
Business response:
Thank you for sharing your thoughtful feedback! We completely understand how changes in ownership can cause concern, especially when you've trusted a shop for generations of vehicles. It means so much to us that our straightforward communication, accountability, timely service, and quality work have earned your trust. We’re especially glad that you appreciated the lack of upselling and the transparent updates throughout the process—your confidence is exactly what we aim for. Thank you for giving us the opportunity to conti... read more
For many years I had been going to the previous owner of the auto care facility that is now Stress Free Auto Care. When I first found out that new owners took over the business, of course I had concerns because of the incredible service that I received all those years from the previous owner and if I would get the same high quality service. Well low and behold, Stress Free eased my concerns. They do have the same quality service as the previous owner. I had an oil change and they actually gave me the same rate as I had been ... read more
Business response:
Thank you so much for your thoughtful review! We completely understand the concern when a trusted shop changes ownership, and we’re so glad we’ve been able to maintain the same high-quality service you experienced for years. It’s great to hear that we could match the oil change rate you were used to and provide reasonable quotes for your other repairs. Your kind words about our friendly and professional team mean the world to us, and we’re thrilled to be a convenient and trusted part of your neighborhood. Thank you for con... read more
My Fiat 500 had a vexing electrical gremlin. I spent many hours trying to troubleshoot it at home with the help of some folks on the Fiat 500 forums. Not having any more time to sink into this project, which is not my area of expertise, I took The car to Stress-Free on McAllister St. This particular Stress-Free was formerly Alouis Auto, an independent shop that I have been going to for some time. Initially I was a little apprehensive to hear that Alouis had closed and been sold to to a corporation, however, on talking to Lor... read more
Business response:
Thank you so much for sharing your detailed and thoughtful experience! We’re thrilled to hear that Loren, Javier, and the team at Stress-Free Auto Care were able to resolve the vexing electrical issue with your Fiat 500 quickly and effectively. Electrical gremlins can be incredibly frustrating, and we’re so glad we could provide the expertise and equipment needed to track down the loose ground and get everything back in working order. It’s wonderful to hear that Loren’s long-standing relationship with Alouis and the continu... read more
Thorough, efficient and good value for great work. Happy to have them close by to service our company vehicle!
Business response:
Thank you so much for the kind words! We’re thrilled to hear that you’re happy with our thorough and efficient service—it’s always a pleasure to help keep your company vehicle in top shape. Being nearby and able to support you means a lot to us. Have a wonderful Stress-Free day, and we look forward to seeing you again!
2024 Rav4: I heard a noise from the front wheels. I took the vehicle to Toyota Marin, where I had always taken my car for service. I paid $329 for a diagnostic. I specifically informed the service representative, that the mechanic needed to drive down a quiet street to hear the noise. The Toyota mechanic didn't do that. All he did was send me a 5 sec video of my hood up. The noise got louder. I got on Yelp to locate a good mechanic and viewed this shop. I scheduled an appointment online last night. Took my car in ... read more
Business response:
Thank you so much for taking the time to share your detailed experience! We're truly grateful that you gave Stress Free Auto Care the opportunity to help with your 2024 RAV4. We understand how frustrating it must have been to deal with a persistent noise after already paying for a diagnostic, and we're glad our team was able to take the time to listen, inspect, and find the actual cause. We're especially happy to hear that our technician took the extra step of riding along with you to hear the noise firsthand. Sometimes the... read more
2024 Rav4: I heard a noise from the front wheels. I took the vehicle to Toyota Marin, where I had always taken my car for service. I paid $329 for a diagnostic. I specifically informed the service representative, that the mechanic needed to drive down a quiet street to hear the noise. The Toyota mechanic didn't do that. All he did was send me a 5 sec video of my hood up. The noise got louder. I got on Yelp to locate a good mechanic and viewed this shop. I scheduled an appointment online last night. Took my car in ... read more
Business response:
Thank you so much for taking the time to share your detailed experience! We're truly grateful that you gave Stress Free Auto Care the opportunity to help with your 2024 RAV4. We understand how frustrating it must have been to deal with a persistent noise after already paying for a diagnostic, and we're glad our team was able to take the time to listen, inspect, and find the actual cause. We're especially happy to hear that our technician took the extra step of riding along with you to hear the noise firsthand. Sometimes the... read more
The shop that used to be here was wonderful. I took my vehicles there for 30 years. This new operation is overpriced, they seemingly inflate needed work, and the management is just horrible. The manager is extremely surly and I hate saying that because I usually avoid ad hominem comments. If he disagrees with you he just says "call corporate." I do know that the neighbourhood is very displeased with the new owners. I certainly am and will be taking my business elsewhere from now on.
Business response:
Not a customer and has never been seviced here by the new shop
Appointments mean nothing to them here if you're doing a drop off and wait. I called 4 hours ahead of time. They gave me an appointment time. Showed up on time. The person at the desk said they're completely busy and cannot get to me, even with an appointment. No one bothered to called me to cancel. As a result, I had to drive back on my flat. If they had done the courtesy of even notifying me that they would be too busy, I could have easily found another place that day.
Business response:
Sorry your experiance didnt meet your expections this is far from the service we strive to give our customers ,please feel free to reachout to me personally loren@stress.com
My car was brought here for inspection of the suspension, and I wish to commend your team on the technical quality of the service. The evaluation was comprehensive, and all my questions were thoroughly answered. The overall experience was highly professional. However, this positive impression was ruined the moment I heard how much I needed to pay. The primary concern is not the amount, but the lack of pricing transparency. The diagnostic fee was not disclosed until I came to pick up the car, and I feel that I wasn't allowed... read more
Business response:
Thank you for taking the time to share your experience and for your kind words about the quality of our diagnostic and inspection work. We’re pleased to hear that our team provided the technical expertise and professionalism you expected. I do want to clarify that your vehicle was brought to us directly from the body shop upstairs, who authorized our team to perform the diagnostic evaluation on your behalf. In these cases, the diagnostic process and approval typically come through the referring shop, and that may have led t... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.8 star rating with 440 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.