Summertown Metals

Carlos V 

on BBB

2 weeks ago

I rarely leave negative reviews, but my experience with Summertown Metals—particularly ****, whom I understand is one of the owners—was extremely disappointing. I accept responsibility for a returned check. Summertown notified me around lunchtime Friday before Labor Day weekend. I apologized, explained that I was in a meeting, and asked to correct the payment Tuesday morning. *******, a very kind secretary, said that would be fine. About two hours later, I was told the owner was coming or sending someone to remove the metal ... read more

Katie M 

on BBB

3 weeks ago

Proceed with extreme caution – poor communication, billing errors, and major build mistakes If you are considering using Summertown Metals in East TN be prepared to manage the project yourself and review every single line item on your invoices. Our experience was exhausting from start to finish. Here are the key issues we faced during our build: We went through several different project managers. Their internal departments do not communicate with each other, leading to complete chaos on site. Our build was delayed 2 months d... read more

Michael e 

on BBB

6 months ago

Build contract signed 1/25/2025 for a 1600 sq ft Barndo. Today it is still not finished. Their turnkey is **, in fact I lost of count of how many times they have contacted me for a turnkey build. > 100 in 15 mos. during my work hrs. Had I know i was going to put in part time work to have my place completed, I would have chose another builder. In addition....they advertise on their turn key builds item not included in photos and dont ask if you want them in contract -- until after the mortgage is signed off nd then they start... read more

Daniel S 

on BBB

10 months ago

Spent well over $100,000 on two structures in 2025. Sub-contractors were great but customer service from Summertown Metals is non-existent!!!! Spent 6 months just trying to get someone from customer service to have a door properly hung for the 3rd attempt, metal trim applied to 4 rafters as is normal expected construction along with fascia applied to rafter tails on two porches. Roughly one day labor for two carpenters. Supplies were already at jobsite! One carpenter was sent to finish door and I agreed to do fascia myself l... read more

Rob V 

on BBB

a year ago

I’ve been working with Summertown for over one year now. If I could give them a zero star rating I would. They said the project would take about six weeks. I figured 8 to 12 weeks would be plenty of time. Here we are one year later. They’re 6 to 700 items that still need fixed. I talked to Matt, one of the owners on the phone, 1 June, I told him his company didn’t care about our project. He assured me they did. It took 2 1/2 months to fix the worst horrible job I’ve ever seen in my life. Then, of course after fix the very ne... read more

Brad B 

on BBB

2 years ago

Summertown built a building I cannot use because the concrete floor is 4 inches above grade. The sliding barn doors go down to grade level, so there is a 4-inch step into the garage. Now I can't get my equipment in there. I called to ask for help and they told me to just add a ramp with a gap for the doors. This is a stupid solution. I just looked on their website and saw many pictures of similar buildings with barn doors. None of them have this issue. So, I have to assume they are just lying to me because they don't want to... read more

Jeffery H 

on BBB

2 years ago

Horrible Marketing/Follow-Up. The company makes the sales first and blindly and casually leads the customer through a “owner contractor” clause. This is very misleading if you’re a regular “Joe” trying to purchase and have built on your property. These are the professionals that know “all” the particulars of building codes etc. In my experience the emphasis on “owner contractor” should be first and far most the cardinal rule established and completed before making the sale. My experience was and still is horrible. If the bus... read more

Jennifer C 

on BBB

2 years ago

We are dealing with a leaking roof they have been here 3 times trying to fix it and it’s still leaking as of today!! We won’t our roof fixed we still have a warranty under them but they’re not fixing our roof properly. What can we do?? We paid $290k for our house and we should not have all these problems that we have to deal with now!! 

John W 

on BBB

2 years ago

I was sent the wrong material for my building and was told they have no idea if I can get an exchange for the correct material required. So I’m left with $1200.00 worth of material I can’t use.