Summertown Metals

Brad B 

on BBB

a year ago

Summertown built a building I cannot use because the concrete floor is 4 inches above grade. The sliding barn doors go down to grade level, so there is a 4-inch step into the garage. Now I can't get my equipment in there. I called to ask for help and they told me to just add a ramp with a gap for the doors. This is a stupid solution. I just looked on their website and saw many pictures of similar buildings with barn doors. None of them have this issue. So, I have to assume they are just lying to me because they don't want to... read more

Jeffery H 

on BBB

a year ago

Horrible Marketing/Follow-Up. The company makes the sales first and blindly and casually leads the customer through a “owner contractor” clause. This is very misleading if you’re a regular “Joe” trying to purchase and have built on your property. These are the professionals that know “all” the particulars of building codes etc. In my experience the emphasis on “owner contractor” should be first and far most the cardinal rule established and completed before making the sale. My experience was and still is horrible. If the bus... read more

Jennifer C 

on BBB

a year ago

We are dealing with a leaking roof they have been here 3 times trying to fix it and it’s still leaking as of today!! We won’t our roof fixed we still have a warranty under them but they’re not fixing our roof properly. What can we do?? We paid $290k for our house and we should not have all these problems that we have to deal with now!! 

John W 

on BBB

a year ago

I was sent the wrong material for my building and was told they have no idea if I can get an exchange for the correct material required. So I’m left with $1200.00 worth of material I can’t use. 

Richard E 

on BBB

2 years ago

I HAD A BUILDING INSTALLED FROM SUMMERTOWN METALS . THEY WAS CONTRACTED TO DO FROM START TO FINISH AND THE BUILDING IS GOOD . THIS IS WHERE THE PROBLEM BEGINS THE CONCRETE IS CRACKED IN 1 SPOT 16 FEET LONG AND HAS ABOUT A 3/8 OF A INCH GAP THEY LOOKED AT THE GROUND AND SAID ALL THEY NEEDED WAS GRAVEL TO FILL IN A FEW AREAS . I CALLED THEM TOOK THEM 4 WEEKS TO GET BACK WITH ME THEN ANOTHER 2 WEEKS BEFORE THEY SHOWED UP . THEN HE SAYS GIVE ME A FEW DAYS I WILL GET BACK WITH YOU THAT DID NOT HAPPEN . TALKED TO ANOTHER GUY HE CA... read more

Adam Brent H 

on BBB

2 years ago

Horrible customer service, flippant disregard to concerns, disrespectful contractors topped with poor quality and craftsmanship. Avoid at all cost. Contractors left behind their beer cans. I have a camera on the property and certain they drank while "working". Didn't finish the job and seem unwilling to complete it.