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Sun City Senior Living

4.4

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Location details

3855 Upper Creek Dr, Sun City Center, FL, 33573, United States

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4.4321 reviews
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Rachel's profile image
Rachel 
2 months ago

I think overall the facility is good and my family member is taken care of there. Services for residents like laundry, cleaning, general maintenance could be more reliable and timely. The hallways have an odor which makes me wonder about the state of some residents’ spaces. The elevator floor needs to be cleaned more often. The facility should have more tables for all residents to eat dinner. The WiFi connection needs to be available and able to support all residents’ rooms. 

Business response:

Rachel, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Sun City Senior Living. 

Juanita's profile image
Juanita 
5 months ago

Since my mother has been there, I only seen her have maybe three activities for the memory care, I always thought because they are in memory care they would have activities inside for them to do, like games throwing around a beach ball, maybe bingo something to keep their minds active and body moving, but instead all I have seen is them taken out of their rooms and placed in front of the TV, I am very disappointed, I have asked and was told they just hired a person to do activities but have not seen them, so instead her memo... read more

Business response:

We host a variety of activities every day for all of our residents and our activity calendar is available to view on our website if you’d like a more detailed breakdown. We have regular check-ins with each resident as well as their family members to ensure everyone’s happiness and to maintain consistent communication. We would like to encourage you to stop by and have a conversation with our Executive Director so we can better understand and discuss your concerns in more detail. 

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Anonymous 
10 months ago

They had him 2 days. I went in for quick visit and demanded they call paramedics. His BS was 500 by time he got to hospital. He was diabetic and FULLY aware of insulin needed. He's dead. 2 different facilities claimed to be able to handle health issues yet death was end result. The worst experience for myself and husband. Would NOT recommend. 

Eduardo's profile image
Eduardo 
a year ago

Do not do business with this facility! My mother put down a deposit of $[removed] to rent one of their rooms in [date removed] with her debit card. On [date removed], I had advised the director that my mother changed her mind about renting the room. The director dvised me that she would immediately process her refund of the $[removed] but the refund would be in the form of a check and it would take 30 to 45 days to be mailed out from their California corporate office. When they finally sent her her refund they placed a stop ... read more

Juanita's profile image
Juanita 
a year ago

Last week I went to see my Mom, went in her room her toilet was a mess, I needed a plunger because her toilet was clogged at the memory care they did not have one and a staff member told me she did see her toilet had a mess and was waiting for housekeeping, I went to the front desk and she tried calling Mnt they were gone, but she did find a plugger for me, also I saw that her close were not clean and she had about two weeks' worth of cloth in the hamper my sister said the week before she had spoken to a staff member and the... read more

Business response:

Juanita, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Sun City Senior Living. 

Mary L's profile image
Mary L 
a year ago

I am aware that my brother does not get a diabetic menu. He is served meals that are not good for him. His apartment is never clean when I visit. Cleaning staff needs help. I think there needs to be more activities for men. Most are geared to women. 

Business response:

Thank you for bringing this to our attention. We read all online reviews and appreciate the feedback. We will check into dietary and activity options for your brother. 

Anonymous's profile image
Anonymous 
a year ago

They better be able to do everything own their own, even though it's listed assistant living, my mother, didn't get that much assistance from the staff. I just read some of the reviews and no way this place is a 5 star 

Business response:

We also looked at the other reviews to try to understand your complaint. We see that out of 156 reviews, only 19 reviews are three stars or less and most are older than the current staff. We have made great strides in improving care services as each resident has a tailored service plan and assessment, along with many other elements. If you have the time, the Executive Director would like to have a personal conversation with you to understand more fully your overall concerns. 

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Anonymous 
a year ago

Communication is big. The staff I don't know is fully attentive because we went in on Mother's Day to visit her and she was soaked in urine and we told them that the chair was wet and nobody clean the chair 

Business response:

We strive to provide a place that is safe and healthy for our residents, so this review is distressing. We have looked into the complaint and do not know which resident this refers to. Please call and ask to speak to Executive Director Marco at 813-489-9583 as he would like to personally address your concerns. 

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Anonymous 
a year ago

-New Years Eve: She went to Urgent Care. Then there were about ten phone calls just to get her a ride back. -Outings: There hasn't seemed to have been any or just not well communicated / easy. -The billing has been an issue, not a huge deal, just annoying. Room was nice / good size. In memory care we were disappointed with activities: didn't seem to be many. The outdoor area they have also doesn't feel outdoor no sky. 

Business response:

We apologize if we have not met all your expectations but appreciate your overall review.  It is important for our families to know that the care and safety of our residents is paramount. You will be pleased to know that we are actively looking for a new Activities Director who will implement a full schedule of activities for the residents. Regarding the Memory Care outdoor patio, we made the choice to install a cover so that residents won’t be sitting in the direct sun while enjoying the fresh air. You know how toasty the w... read more

Frequently asked questions about Sun City Senior Living

How is Sun City Senior Living rated?

Sun City Senior Living has a 4.4 star rating with 321 reviews. 

When is Sun City Senior Living open?

Sun City Senior Living is open now. It is open 24/7.