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Sun City Senior Living
- Assisted Living Facilities
- Sun City Center, FL
About this business
Location details
3855 Upper Creek Dr, Sun City Center, FL, 33573, United States
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Do not do business with this facility! My mother put down a deposit of $[removed] to rent one of their rooms in [date removed] with her debit card. On [date removed], I had advised the director that my mother changed her mind about renting the room. The director dvised me that she would immediately process her refund of the $[removed] but the refund would be in the form of a check and it would take 30 to 45 days to be mailed out from their California corporate office. When they finally sent her her refund they placed a stop ... read more
Last week I went to see my Mom, went in her room her toilet was a mess, I needed a plunger because her toilet was clogged at the memory care they did not have one and a staff member told me she did see her toilet had a mess and was waiting for housekeeping, I went to the front desk and she tried calling Mnt they were gone, but she did find a plugger for me, also I saw that her close were not clean and she had about two weeks' worth of cloth in the hamper my sister said the week before she had spoken to a staff member and the... read more
Business response:
Juanita, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Sun City Senior Living.
I am aware that my brother does not get a diabetic menu. He is served meals that are not good for him. His apartment is never clean when I visit. Cleaning staff needs help. I think there needs to be more activities for men. Most are geared to women.
Business response:
Thank you for bringing this to our attention. We read all online reviews and appreciate the feedback. We will check into dietary and activity options for your brother.
They better be able to do everything own their own, even though it's listed assistant living, my mother, didn't get that much assistance from the staff. I just read some of the reviews and no way this place is a 5 star
Business response:
We also looked at the other reviews to try to understand your complaint. We see that out of 156 reviews, only 19 reviews are three stars or less and most are older than the current staff. We have made great strides in improving care services as each resident has a tailored service plan and assessment, along with many other elements. If you have the time, the Executive Director would like to have a personal conversation with you to understand more fully your overall concerns.
Communication is big. The staff I don't know is fully attentive because we went in on Mother's Day to visit her and she was soaked in urine and we told them that the chair was wet and nobody clean the chair
Business response:
We strive to provide a place that is safe and healthy for our residents, so this review is distressing. We have looked into the complaint and do not know which resident this refers to. Please call and ask to speak to Executive Director Marco at 813-489-9583 as he would like to personally address your concerns.
-New Years Eve: She went to Urgent Care. Then there were about ten phone calls just to get her a ride back. -Outings: There hasn't seemed to have been any or just not well communicated / easy. -The billing has been an issue, not a huge deal, just annoying. Room was nice / good size. In memory care we were disappointed with activities: didn't seem to be many. The outdoor area they have also doesn't feel outdoor no sky.
Business response:
We apologize if we have not met all your expectations but appreciate your overall review. It is important for our families to know that the care and safety of our residents is paramount. You will be pleased to know that we are actively looking for a new Activities Director who will implement a full schedule of activities for the residents. Regarding the Memory Care outdoor patio, we made the choice to install a cover so that residents won’t be sitting in the direct sun while enjoying the fresh air. You know how toasty the w... read more
They promised to watch his blood sugar as he was diabetic and KNEW. 3 days at facility and i demanded they call paramedics. Blood sugar was 468 when they got there and over 526 when admitted to hospital. 9 days in hospital like hell I was putting him back there.
Business response:
There are two sides to understanding this situation, but we are limited by health privacy laws as to what we can say. That said, we would never advise nor participate in any unsafe action such as the one taken by the resident which started a cascade into an emergency. We wish your family peace moving forward.
My mother has been a resident for nine months. She has received excellent care and attention, but there are a few areas of concern that should be addressed. First, the food. Based on the amount of money she spends every month, the quality of food should be better. Every day I hear her complain about the quality. She's not the only one, either. Her friends make it clear to me as well! Something needs to be done with the kitchen staff - more needed to serve in a timely fashion and improvement to the selection and taste. Second... read more
Business response:
Hi Steven, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
When we toured the facility, we were more than welcome with open arms, and obviously the facility was talked up and that’s normal when you’re trying to get somebody to move in they were under construction, which is nice however, I think they went with the cheapest flooring because it’s all wavy and it’s not all completely finished, but it’s not the greatest job in the whole world for the construction that they’re doing. We’re having issues with my mother-in-law‘s room mate to be exact, we seem to find feces all over the floo... read more
Business response:
We are sorry that you are disappointed in your experience with us. We appreciate it when families, like yours, work closely with us to ensure that key modifications are made when issues arise. There has been a lot of productive communication on behalf of your mother’s care. We all understand that aging is a dynamic process and a good solution today, may need adjustments tomorrow. We hope that you are pleased with the progress, so far, and we look forward to your continued support.
Frequently asked questions about Sun City Senior Living
How is Sun City Senior Living rated?
Sun City Senior Living has a 4.4 star rating with 283 reviews.
When is Sun City Senior Living open?
Sun City Senior Living is open now. It is open 24/7.