TaxRise

4.6

Tax Services
Irvine, CA

About this business

Finance Tax Services

Location details

19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.612,895 reviews

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Christopher R.

3 years ago

***************************** was very professional she answered my question I give her a thumbs up

Business response:

Thank you for your 5 star review and your kind words about *****! We highly appreciate it.

Julio P

3 years ago

******* is a great customer service person. I'm very satisfied with him. He answer all my questions. Thank you.

Business response:

Thank you for your kind words about *******, we're delighted to have him on our team. He's a great asset to us and I'm sure he will continue to provide excellent customer service. Thank you for choosing to work with him.

John s

3 years ago

**** is a great customer service representative. She was kind, professional, thoughtful, and responded promptly to my requests and questions. I have NOT had a great experience with TaxRise, they have been pretty bad so far, but **** really made a difference. She should be running the place! nobody called me back except her and she apologized on behalf of the organization and took ownership like it was her own company. **** is a pleasure to deal with and really good at her job. Made me feel so much better after being discoura... read more

Business response:

Thank you for the kind words, **** is a great asset to our team. We're happy to have her on board and appreciate her hard work. We're sorry to hear that you've had a bad experience with Taxrise so far, but we're glad **** was able to help make things better. Thank you for your business and we hope to continue serving you well in the future.

Bernard O

3 years ago

**** was awesome very professional. Love her customer service skills need more people like her to explain and calm your clients down on how frustrating that case managers are being switched around so many times always asking for the same documents thats been sent in a number of times and feels like nothing is getting Done!

Business response:

Thank you for your kind words about ****, she is a valued member of our team. We appreciate her customer service skills and her ability to communicate effectively with our clients.

Edward W.

3 years ago

I spoke with ******* this morning he was very helpful and patient with me He answered all my questions and made me feel comfortable talking with him excellent customer service Thank you ******* and have a Very Blessed Day

Business response:

Thank you for your kind words, ******* is a great member of our team and I'm glad he was able to help you today. We appreciate your business and hope you have a great day.

JAMINTONG A

3 years ago

Great team , fast and efficient. ***************** made my day. She is super fast and very professional.

Business response:

Thank you for your 5 star review and your kind words. We highly appreciate it!

Ernest S

3 years ago

Representative was very prompt and polite and quite helpful to my needs

Business response:

Thank you for your positive review of our representative, we're happy to hear that they were able to help you with your needs.

Susan F

3 years ago

He did a great job and actually confirmed that my documents had been received and that I did not need to send them for a third time. I kept receiving texts and emails saying I needed to sent docs. I called and was told that I needed to RE- sent our ****, w2, and my husbands Social Security statement. I sent these a 2nd time and kept getting these notices. The first few times I called they said so sorry we do not have them This was after I had sent them *** for a second time. Finally he was able to look in the system and conf... read more

Business response:

Thank you for your review, we're glad to hear that our representative was able to help resolve the situation. We apologize if it caused any inconvenience and appreciate your patience throughout.

Katherine

3 years ago

I had questions and concerns about my paperwork and payments. After speaking with ****** I felt much better. He help answer all my questions. Taxrise has the best customer service. You guys are a God sent to everyone.Thank you so much for everything y'all do. Keep up the great work!!

Business response:

Thank you for your kind words, *********! We're glad to have been able to help clear up any confusion and answer any questions you had. It's our pleasure to serve our customers and we're happy to know that we've been able to meet your expectations.